Volodymyr Petrov
Camp Hill,PA
Summary
Proactive Assistant Manager with expertise in inventory management and employee training. Demonstrated ability to resolve conflicts and improve customer service experiences, contributing to increased team effectiveness and sales growth. Dedicated professional with strong customer service and conflict resolution skills. Experienced in employee training and sales analysis, committed to enhancing customer satisfaction and team performance. Results-driven individual with a solid background in retail operations. Known for effective communication and problem-solving skills, ready to leverage experience in training and customer service to drive operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
Enola, Pennsylvania
07.2024 - 08.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management through stock replenishment and organization.
- Trained new employees on customer service standards and store procedures.
- Ensured compliance with safety and cleanliness standards throughout the store.
- Collaborated with team members to resolve customer inquiries and issues.
- Participated in promotional events to enhance customer engagement and store visibility.
- Monitored sales trends to assist in product placement and merchandising strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Cashier
Family Dollar
Enola, Pennsylvania
01.2024 - 06.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit payments accurately and securely.
- Restocked shelves and ensured merchandise was visually appealing.
- Maintained a clean and organized checkout area for customer convenience.
- Collaborated with team members to improve customer service experiences.
- Promoted sales and discounts to enhance customer engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customer complaints professionally in accordance with company policy.
Office Cleaner
Waterday
Mechanicsburg, Pennsylvania
08.2023 - 10.2023
- Gathered and removed trash, placing in appropriate disposal area.
- Swept and mopped floors throughout the office building.
- Reported maintenance issues to management for prompt resolution.
- Operated cleaning equipment safely and efficiently during tasks.
- Managed waste disposal by emptying trash bins regularly.
- Disinfected surfaces to promote a healthy work environment.
- Maintained cleanliness of office spaces and common areas daily.
- Maintained and sanitized break room and kitchen appliances.
- Emptied trash cans into larger containers for disposal.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Followed company uniform, performance and security policies with every job.
Education
High School Diploma -
Inhulets Professional Lyceum
Ukraine05-2022
Skills
- Customer service
- Sales analysis
- Employee training
- Cash handling
- Conflict resolution
- Performance monitoring
- Problem solving
- Inventory management
- Effective communication
- Sales reporting
- Customer service and satisfaction
- Orientation and training
- Problem-solving
- Employee engagement
- Team motivation
- Retail operations
- Identification checks
- Customer assistance
- Payment processing
- Cash register operation
- Gift card handling
- Receipt handling
- Checkout monitoring
- Clear communication
- Cash management
- Purchase assistance
- Order taking
- ID verification
- Ordering and stocking
- Loss prevention
- Trash removal
- Glass cleaning
- Chemical handling
- Window washing
- Mopping floors
- Recycling management
Affiliations
From October 2023 to January 2024, I completed an online programming course on the Udemy platform. The course covered fundamental programming concepts and included hands-on practice with exercises and projects.
Certification
Certificate of Completion for
Intermediate Level, English as a Second Language course in Harrisburg, PA, USA
August, 2023
Intermediate Level, English as a Second Language course in Harrisburg, PA, USA
August, 2023
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Assistant Manager
Family Dollar
07.2024 - 08.2025
Cashier
Family Dollar
01.2024 - 06.2024
Office Cleaner
Waterday
08.2023 - 10.2023
High School Diploma -
Inhulets Professional Lyceum