Volodymyr Zhyryk
Norridge,Illinois
Summary
I am a Help Desk Technician/Support professional with a strong desire to transition into the field of DevOps Engineering. Recently, I completed a DevOps bootcamp to acquire specialized skills and knowledge in this area. I am a motivated and fast learner, ready to take on new challenges in my career. I am actively seeking opportunities with a company that can provide the necessary experience and support for me to grow as a DevOps engineer. I am excited to contribute my enthusiasm and dedication to optimizing software development processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technicians/Support
Tiger Home Imp
Chicago, IL
05.2020 - Current
- Password Resets and Account Management: Handle password reset requests and assist with user account management tasks, such as creating or modifying user accounts and access permissions.
- Remote Assistance: Utilize remote access tools to provide remote troubleshooting and assistance to users who are working from off-site locations.
- Customer Service: Deliver high-quality customer service by listening attentively, being patient, and maintaining a professional and friendly demeanor while assisting users with their technical needs.
- Software Installation and Configuration: Assist users with the installation, configuration, and troubleshooting of software applications on their computers or mobile devices.
- Communicate with the User: Initiate communication with the user through phone, chat, or email to explain the remote assistance process. Obtain their consent and provide instructions on how to download and install the remote access software if they don't already have it.
Education
No Degree - Devops Engeneer
05.2023
High School Diploma -
05.2017
Bachelor of Science -
06.2016
Skills
- Data Connectivity
- Remote Support
- Continuous Learning
- Case Notes
- Service Restoration
- Problem-Solving
- AWS, Terraform, Docker, Git/GitHub
Certification
• AWS Certified Solutions Architect – Associate
• HashiCorp Certified: Terraform Associate
Timeline
Help Desk Technicians/Support - Tiger Home Imp
05.2020 - Current
Evolve Cyber LLC - No Degree, Devops Engeneer
Ridgewood High School - High School Diploma,
Koledzh Fizychnoho Vykhovannya - Bachelor of Science,
• AWS Certified Solutions Architect – Associate
• HashiCorp Certified: Terraform Associate
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