VOLSHA JOHNSTON
P.O. Box 62844 Midland,TX
Summary
Energetic Nurse Assistant with 10+ years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in Effective Communication and Multitasking.
Overview
20
20
years of professional experience
Work History
Nurse Assistant
The Cimmaron Place at Trustwell
12.2022 - Current
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Knowledge of HIPAA Compliance
Caregiver
Home Care Plus
10.2022 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
UNEMPLOYED- Due to Laid Off/ COVID
Crew Support Solutions
04.2020 - 11.2022
Customer Service/ Rate Negotiator, Customer Service Representatives
CREW SUPPORT SOLUTIONS
06.2017 - 04.2020
- Negotiated short and long term rates with substantial savings for contracted clients in lodging facilities
- Exceeded customer Satisfaction by finding creative solutions for lodging crew members on short notice and limited resources
- Participated in the Screening and Interview process of job applicants
- Resolves all billing discrepancy issues within a timely manner
- Assisted Reservationist/ Travel Manager & Client with research, reservations and
- Uses Google Sheets, Excel, Microsoft Word
- Achieved successful negotiation outcomes by employing effective communication and active listening skills.
- Oversaw contract lifecycle management from initial drafting through renegotiation or termination while minimizing legal exposure.
- Negotiated collective bargaining agreements.
Sales & Events Manager
The Grand Texan Hotel & Convention Center
07.2014 - 06.2017
- Skilled Opera Software, Anand systems for hotels to maintain accurate database of inquiries, sales revenue and sales leads.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Front Desk Agent
The Grand Texan Hotel & Convention Center
07.2013 - 11.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Nurse Aide/ ER Technician
MOLOKAI GENERAL HOSPITAL
01.2005 - 07.2012
- Provide high- quality patient care for long term and Acute patient in hospital setting
- Knowledge of Privacy/ HIPAA regulations
- Assisted residents with activities of daily living includes assist with meals, transferring using assistive devices
- Adhere to safety guidelines; Displayed strong clinical skills in assessing vital signs perform checks and pre and post- operative care
- Assisted nurses and doctors in Labor and Delivery, Trauma/ Emergency Room
- LS and CPR Certified
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
No Degree - CNA
University Of Hawaii At Maui
Kaunakakai, HI05.2004
General High School - undefined
Maui Community College
Extension, Kaunakakai, HI05.1984
Skills
- HIPAA compliance
- Reliable team player
- Safety protocols
- Verbal and written communication
- Team collaboration
- Medical records management
- Healthcare ethics
Timeline
Nurse Assistant
The Cimmaron Place at Trustwell
12.2022 - Current
Caregiver
Home Care Plus
10.2022 - 12.2023
UNEMPLOYED- Due to Laid Off/ COVID
Crew Support Solutions
04.2020 - 11.2022
Customer Service/ Rate Negotiator, Customer Service Representatives
CREW SUPPORT SOLUTIONS
06.2017 - 04.2020
Sales & Events Manager
The Grand Texan Hotel & Convention Center
07.2014 - 06.2017
Front Desk Agent
The Grand Texan Hotel & Convention Center
07.2013 - 11.2014
Nurse Aide/ ER Technician
MOLOKAI GENERAL HOSPITAL
01.2005 - 07.2012
General High School - undefined
Maui Community College
No Degree - CNA
University Of Hawaii At Maui
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