Hi, I’m
Von Arnold
Atlanta,GA
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
11
years of professional experience
Work History
Amica Insurance
Licensed Claims Adjuster
07.2023 - Current
Job overview
- Demonstrated exceptional problem-solving abilities while handling challenging cases involving unique circumstances.
- Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
- Developed strong relationships with service providers to facilitate prompt repairs or replacements for policyholders'' damaged property.
- Kept up-to-date on industry trends through regular participation in professional development opportunities.
- Reduced claim processing time with thorough investigation and accurate documentation of claim details.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
- Increased customer satisfaction by efficiently resolving claim disputes and providing timely updates on claim status.
CarMax
Sales Consultant • Logistics Associate
03.2021 - 07.2024
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Horseshoe Bend Country Club
Marketing & Event Coordinator
01.2018 - 04.2020
Job overview
- Discovered, negotiated, and established new relationships with local vendors resulting in new programming for Members
- Coordinated social media management, gained subscribers
- Coordinated event logistics, ensuring seamless execution and client satisfaction.
- Improved vendor relationships by efficiently managing communications and negotiations
- Managed event budgets to optimize resource allocation and cost-effectiveness.
The Commerce Club
Membership Coordinator
11.2013 - 01.2018
Job overview
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
Education
Adjuster Pro, Phoenix, AZ
Adjuster Pro
Georgia State University, Atlanta, GA
BFA from Interior Design
Atlanta Technical College, Atlanta, GA
from Hospitality Management
Atlanta Technical College, Atlanta, GA
Associate of Science from Hospitality And Tourism Management
Skills
- Claims investigation
- Policy interpretation
- Insurance regulations
- Claims processing
- Caseload management
- Conflict resolution
Timeline
Licensed Claims Adjuster
Amica Insurance
07.2023 - Current
Sales Consultant • Logistics Associate
CarMax
03.2021 - 07.2024
Marketing & Event Coordinator
Horseshoe Bend Country Club
01.2018 - 04.2020
Membership Coordinator
The Commerce Club
11.2013 - 01.2018
Georgia State University
BFA from Interior Design
Atlanta Technical College
from Hospitality Management
Adjuster Pro
Adjuster Pro
Atlanta Technical College
Associate of Science from Hospitality And Tourism Management
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