Von Snyder
KALAMAZOO,MI
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Analytical Clinical Research Associate with talents in project development and screening to document and report clinical study progress. Coordinates and facilitate research activities, serves as point-of-contact for clinical research professionals and coordinates lab samples to compile detailed data.
Overview
16
16
years of professional experience
Work History
Clinical Research Associate
Bronson Pediatric Hematology And Oncology
01.2021 - Current
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Organized and maintained research study regulatory documents in site binder to maintain accuracy and integrity.
- Reviewed data queries and listings and worked with study centers to resolve data discrepancies.
- Supported development and delivery of department training to maximize success of clinical research.
- Adhered to procedures, practices and regulatory requirements to maintain health, safety and environmental compliance.
- Reviewed participant eligibility and consent documentation to help researchers achieve accurate and meaningful results.
- Processed specimens for clinical trials, sample storage and assay to provide registry of samples for test development, validation and analysis.
- Created and maintained database and records filing system to document data on specimen collection, processing and storage.
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans.
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Gathered and organized clinical trial documentation to meet rigorous standards for site approval.
Medical Secretary
Bronson Pediatric Hematology And Oncology
05.2015 - 01.2021
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Coordinated customer service, patient scheduling and billing.
- Entered orders and followed Childrens Oncology Group protocols to mainatain compliance with roadmap requirements.
- Maintained current and accurate medical records for patients, many on Clinical trials.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Liaised between patients, insurance companies and billing office.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Delivered timely and accurate charge submissions.
Medical Secretary
Bronson Hospital Pediatric Hospitalists/NICU/PICU
07.2014 - 05.2015
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Completed billing and coding duties to handle submitted claims.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Supported office staff and operational requirements with administrative tasks.
- Reviewed physician letters and corrected grammar and spelling errors.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Delivered timely and accurate charge submissions.
Practice Support Assistant
Bronson Pediatric Hematology And Oncology
10.2008 - 07.2014
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Pulled charts and prepared for nurse and doctor assessment.
- Reviewed and sent medical records to other physicians upon request.
- Entered procedure codes and diagnosis codes into medical billing software.
Education
No Degree - Medical Billing And Coding
Davenport University
Kalamazoo, MISkills
- Data Evaluation
- Detailed documentation
- Clinical trial management
- Source Document Verification
- Informed Consent Process
- Adverse event reporting
- Case Report Forms
- Drug Accountability
- Documentation requirements
- Research experience
- Good Clinical Practices
- Protocol adherence
- Data Collection
- Completing regulatory documents
- Specimen handling
- Participant screening
Timeline
Clinical Research Associate
Bronson Pediatric Hematology And Oncology
01.2021 - Current
Medical Secretary
Bronson Pediatric Hematology And Oncology
05.2015 - 01.2021
Medical Secretary
Bronson Hospital Pediatric Hospitalists/NICU/PICU
07.2014 - 05.2015
Practice Support Assistant
Bronson Pediatric Hematology And Oncology
10.2008 - 07.2014
No Degree - Medical Billing And Coding
Davenport University
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