Von Upton
Glendale, CA,CA
Summary
Dynamic Sales Floor Lead with expertise in visual merchandising and sales trend analysis. Known for effective communication and exceptional customer relationship management, consistently improving store performance and customer experience through strategic implementation.
Overview
5
5
years of professional experience
Work History
Independent Fashion Designer
Self-employeed
Los Angeles, California
01.2024 - Current
- Developed sketches of garments and accessories, selecting fabrics, colors and trims.
- Analyzed customer feedback to understand market trends and preferences.
- Developed brand identity through cohesive visual storytelling across all design elements.
- Constructed and styled garments by hand and by machines.
Sales Floor Lead
Crossroads
Pasadena, California
03.2024 - 08.2025
- Implemented visual merchandising strategies to improve product presentation.
- Monitored sales trends to adjust floor layouts and displays effectively.
- Assisted customers with product selection by providing information on features, pricing and availability of merchandise.
Lead Sales Associate
Zumiez
Glendale, CA
06.2022 - 11.2023
- Led team in delivering exceptional customer experiences and product knowledge.
- Managed inventory processes to ensure product availability and organization.
- Maintained store cleanliness and visual standards to enhance the shopping environment.
- Resolved customer inquiries and complaints with professionalism and empathy.
Technical Assistant
Lube Masters Auto
Los Angeles, California
06.2021 - 09.2021
- Maintained accurate inventory records and stocked supplies as needed.
- Processed customer payments and handled transaction documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Some College (No Degree) - General Studies
Glendale Community College
Glendale, CA09-2022
High School Diploma -
John Burroughs High School
Burbank, CA06-2022
Some College (No Degree) - Fashion Program
Santa Monica College
Santa Monica, CASkills
- Visual merchandising
- Sales trend analysis
- Customer assistance
- Inventory management
- Product knowledge
- Customer relationship management
- Effective communication
- Critical thinking
Languages
Spanish
Professional
Timeline
Sales Floor Lead
Crossroads
03.2024 - 08.2025
Independent Fashion Designer
Self-employeed
01.2024 - Current
Lead Sales Associate
Zumiez
06.2022 - 11.2023
Technical Assistant
Lube Masters Auto
06.2021 - 09.2021
Some College (No Degree) - General Studies
Glendale Community College
High School Diploma -
John Burroughs High School
Some College (No Degree) - Fashion Program
Santa Monica College