Summary
Overview
Work History
Education
Skills
Accomplishments
2020 Consumer Choice Award, 2023 Q1 & Q2 Service Award Winner, 2024 Value Award Winner
Timeline
Generic

Von Wiltz

Kansas City

Summary

Motivated and results-driven team leader with expertise in customer success, project management, and performance optimization. Proven ability to manage high-performing teams, drive customer retention, and improve ROI through strategic coaching and CRM-based decision-making. Known for reducing attrition, increasing team morale, and delivering consistent results in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Onboarding Manager

Angi / HomeAdvisor
01.2024 - Current
  • Lead an outbound team responsible for onboarding new clients, ensuring each customer receives a high-impact orientation call focused on long-term ROI.
  • Coach reps to manage their own book of business, guiding customers on review requests, lead response strategies, and profile optimization.
  • Utilize CRM tools for performance tracking, reporting, and strategy development, ensuring data-driven decisions to optimize customer success and retention.
  • Maintain a proactive and strategic team environment with a focus on value delivery and long-term success.

Pro Success Coordinator Manager

Angi / HomeAdvisor
01.2023 - 01.2024
  • Managed a high-performing outbound team tasked with upselling accounts that were consistently hitting their marketing budgets.
  • Balanced upselling with customer service responsibilities, helping clients understand and reach their desired ROI.
  • Regularly engaged with CRM tools to track account performance, monitor KPIs, and develop targeted strategies for improving account retention and increasing upsell opportunities.
  • Partnered with at-risk clients to rebuild trust, enhance platform utilization, and reduce churn.

Engagement Manager

Angi / HomeAdvisor
01.2021 - 01.2023
  • Directed a team handling retention, onboarding, win-back, and risk management through outbound outreach.
  • Coached team members on customer de-escalation, retention techniques, and ROI-focused conversations.
  • Leveraged CRM systems to track team performance, run reports, and develop strategy for improving engagement metrics and retention.
  • Created contests, individualized coaching sessions, and team strategies to boost morale and exceed KPIs.

Engagement Representative

Angi / HomeAdvisor
01.2019 - 01.2021
  • Made outbound calls to retain at-risk customers and win back disengaged clients through personalized outreach.
  • Played a key role in onboarding support and educating customers to improve satisfaction and long-term engagement.
  • Built strong relationships and trust with customers, handling complex situations with empathy and effectiveness.
  • Developed a deep understanding of retention, objection handling, and ROI-driven customer conversations.

Customer Solutions Specialist

Angi / HomeAdvisor
01.2018 - 01.2019
  • Resolved escalated customer concerns with a focus on de-escalation, solution delivery, and long-term satisfaction.
  • Maintained strong attention to detail in risk management and policy enforcement, while advocating for customer needs.
  • Balanced empathy with assertive problem-solving, contributing to higher customer retention and satisfaction scores.

Project Advisor

Angi / HomeAdvisor
01.2018
  • Built and maintained a personal book of recurring homeowner clients through strategic cold calling and consistent value delivery.
  • Developed strong client relationships, becoming a trusted advisor for ongoing home and property improvement needs.
  • Cross-sold services by identifying additional project opportunities and tailoring solutions based on client goals.
  • Delivered excellent customer service while balancing outbound volume and long-term client engagement strategy.
  • Honed skills in objection handling, solution-based selling, and personalized follow-up to ensure repeat business.

Onboarding Specialist

LiveWatch Security
08.2017 - 02.2018

Social Media Intern

Kansas State University
01.2015 - 01.2016
  • Utilized CRM software (Nuvi) to manage and track engagement across social media platforms.
  • Scheduled posts to maximize reach and engagement with current and prospective students.
  • Curated and developed student-driven content to highlight the campus experience and attract new students.
  • Ran social media campaigns around holidays, events, and people to maximize interest in K-State.
  • Ensured integrity in content creation, reflecting the university's values and mission.

Education

Bachelor of Arts - Journalism, Entrepreneurship, Marketing

Kansas State University
Manhattan, KS
05-2017

High School -

St. Marys High School
St. Marys, KS
05-2012

High School -

West Orange High School
Winter Garden, FL

Skills

  • Leadership & Team Management
  • Team Leadership & Development
  • Coaching & Performance Management
  • Team Empowerment & Motivation
  • Low Attrition & Employee Retention Strategies
  • Empathetic & Servant Leadership
  • Customer Success & Sales Strategy
  • Conflict Resolution & De-escalation
  • Risk Management & Mitigation
  • Upselling & Cross-Selling Strategies
  • Objection Handling & Solution Selling
  • Performance & Analytics
  • KPI Monitoring & Performance Analytics
  • Strategic Thinking
  • Excel / Google Sheets for Analytics
  • Adaptability in High-Pressure Environments
  • Emotional Intelligence
  • CRM & Reporting
  • CRM Utilization for Strategy & Reporting
  • Data-Driven Decision Making
  • Performance Tracking & Analytics

Accomplishments

Winner of multiple awards for leadership

2020 Consumer Choice Award, 2023 Q1 & Q2 Service Award Winner, 2024 Value Award Winner

Only manager in company history to get the "Service Leader" award twice in back-to-back quarters! 2024 value award was for "Enabling great people to do great things".

Timeline

Onboarding Manager

Angi / HomeAdvisor
01.2024 - Current

Pro Success Coordinator Manager

Angi / HomeAdvisor
01.2023 - 01.2024

Engagement Manager

Angi / HomeAdvisor
01.2021 - 01.2023

Engagement Representative

Angi / HomeAdvisor
01.2019 - 01.2021

Customer Solutions Specialist

Angi / HomeAdvisor
01.2018 - 01.2019

Project Advisor

Angi / HomeAdvisor
01.2018

Onboarding Specialist

LiveWatch Security
08.2017 - 02.2018

Social Media Intern

Kansas State University
01.2015 - 01.2016

Bachelor of Arts - Journalism, Entrepreneurship, Marketing

Kansas State University

High School -

St. Marys High School

High School -

West Orange High School

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Von Wiltz