Vonametria Austin
Prattville,AL
Summary
Professional with strong background in customer relations, skilled in communication, problem-solving, and conflict resolution. Known for collaborative approach and consistent achievement of results. Adaptable to changing needs, ensuring seamless service delivery. Proficient in CRM systems, active listening, and building positive client relationships.
Overview
18
18
years of professional experience
Work History
Customer Relations Representative
State Farm Agency
03.2025 - 07.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Facilitated communication between departments to streamline customer service processes.
- Developed leads, scheduled appointments, identified customer needs, marketed appropriate products and services.
- Resolved customer complaints promptly, fostering positive relationships and trust.
- Supported team objectives by participating in training sessions and knowledged-sharing activities.
- Documented customer interactions in ECRM system for improved tracking and follow-up.
- Maintained comprehensive knowledge of products to provide informed support to clients.
Assistant Manager - Finance
Williams Maintenance Specialist
07.2023 - 02.2025
- Assisted in preparing financial reports and forecasts, ensuring accuracy and timeliness.
- Supported budget planning processes by gathering relevant data and analyzing variances.
- Collaborated with finance team to streamline expense tracking systems, enhancing efficiency.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Conducted regular reconciliations of accounts to maintain financial integrity and accuracy.
- Reviewed documentation and identified financial discrepancies where applicable.
Customer Service Representative-Sales
Allstate Insurance
04.2019 - 06.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided home and auto insurance for clients
Caregiver
Home Health Services
01.2008 - 08.2014
- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, mobility, and meal preparation, enhancing overall quality of life.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with families and medical staff to meet specific needs.
Education
Bachelor of Science - Psychology
Troy University
Montgomery, AL12-2009
General Studies
Troy University
Montgomery, AL12-2008
High School Diploma -
Saint Jude Catholic High School
Montgomery, AL 05-2002
Skills
- Promotional support
- Risk management
- Customer service
- Problem-solving
- Customer satisfaction
- Creative problem solving
- Multi-line phone operation
- Computer proficiency
- Data entry
- Stress tolerance
- Medical terminology
- Complaint handling
- Issue resolution
- Professional telephone demeanor
- Administrative support
- Quality control
- Sales expertise
- Recordkeeping strengths
- Office equipment proficiency
- Inbound and outbound calling
- High-energy attitude
- Typing 60 wpm
- Inquiry resolution
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking
- Attention to detail
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Customer Relations Representative
State Farm Agency
03.2025 - 07.2025
Assistant Manager - Finance
Williams Maintenance Specialist
07.2023 - 02.2025
Customer Service Representative-Sales
Allstate Insurance
04.2019 - 06.2023
Caregiver
Home Health Services
01.2008 - 08.2014
Bachelor of Science - Psychology
Troy University
General Studies
Troy University
High School Diploma -
Saint Jude Catholic High School
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