VONCELL DUNCAN
Operations Manager
Belleville,MI
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
1
1
Certificate
1970
1970
years of post-secondary education
Work History
Operations Manager
Tabor Logistics
07.2021 - Current
- Managed successful launch of distribution center
- Managed the implementation of scheduling systems
- Develop, monitor assess and manage on time delivery, service levels and performance metrics
- Negotiate customer contracts and develop and maintain good customer relations
- Develop and implement logistics strategies to ensure cost savings
Operations Manager
Magna/Hollingsworth Logistics
11.2020 - 06.2021
- Manage successful launch for lift gate of Chrysler 2021 Jeep Wagoneer
- Plan, lead, organize and control manufacturing processes
- Directly oversees the manufacturing processes and coordinates with customers on deliveries
- Work with customers, suppliers, and employees on all plant issues
- Developing and maintaining of program measurables
- Manage efficiency and increase productivity on manufacturing line
- Manage 300 + employees daily in Production, Engineering, Quality and Process Improvement
- Developed and managed plant layout
Operations Manager
Vitec/ARD Logistics
10.2015 - 11.2019
- Company Overview: City of Detroit
- Serves as the unit's primary contact with fleet Unit for all parts purchases and equipment
- Managed Collision body shop for City of Detroit
- Managed inventory and distribution of parts for 10,500 vehicles
- Managed profit and loss (P&L) activities and maximized opportunity for profitability
- Implemented lean management projects within City of Detroit facilities
- Managed several part warehousing locations for the City of Detroit
- Developed and conducted quarterly meetings on key performance indicators (KPIs) with executive team
- Implemented 5s for all locations and developed safety standards
- Managed staffing, continuous improvement training, and coaching & counseling for employees
- City of Detroit
VP/ Senior Consultant
EmpowerMe LLC
06.2013 - 10.2015
- Initiated conferences & workshops from start to execution
- Conducted behavior interviews and made recommendation for candidates
- Facilitated and coordinated training and development
- Developed and analyzed student learning objectives and assessments
Purchasing Manager
General Motors
04.2011 - 01.2013
- Oversee global purchasing function to ensure competitive supplier pricing quality, and metrics are achieved
- Investigates and resolves engineering problems utilizing available resources
- Conducted tooling kickoff meetings, part qualification, cost analysis, budgeting, forecasting, sales, quoting, billing, quality control, product design, and improvement recommendations
- Ensure availability of materials to meet production schedules
- Ensure purchase orders are issued to cover requirements for assigned products, goods, and services
- Coordinated and negotiated all issues related to supplier quality, delivery, cost, turns, multiple sourcing
- Train and facilitate session for carriers/suppliers on external logistics system and quality control requirements
- Collaborate with Engineers to ensure workflow of Design, Prototype, and order fulfillment meets standards
Operations Manager
General Motors
10.2005 - 04.2011
- Developing, supporting, and monitoring departmental objectives towards the goal of achieving company plan
- Leading the internal initiative to implement and maintain and effective and accurate physical inventory system
- Implemented countermeasures to reduce waste from Business Process Development Board
- Perform root cause analysis and resolve problems
- Processed hazardous material shipping with written approval, administrated OSHA procedures
- Earned IATA Dangerous Good Regulations Certification
- Maintained daily trend charts on performance, analyze data, and implement process improvements
- Implemented lean and countermeasures to reduce waste from processes
- Developed Key Performance Indicators (KPIs); Implemented Safety countermeasures utilizing (5 why)
- Maintains and tracks organizational process flows, productivity and determines manpower requirements
- Initiated business process re-engineering efforts and quality control improvements, SPQRC
- Reviewed quality wall walks: Develop training programs to improve overall employee performance
Logistics Manager
FedEx Supply Chain
04.2002 - 10.2005
- Company Overview: GM Power-Train Plant
- Developed production plan to meet customer requirements and identify potential throughput issues
- Analyzed root cause of scrap and developed action plan utilizing Six Sigma and team solving problem solving
- Implemented use of visual management in key departments to identify potential process issues
- Coordinated with Purchasing on 300 Suppliers shipping parts to GM- Romulus Engine Plant
- Select carriers and negotiate rates and contracts
- Manage inventory and keep records
- GM Power-Train Plant
Distribution Manager
Central Air Freight
08.1999 - 04.2002
- Company Overview: HQ/Warren
- Develop a high performance service culture within the Export and Import departments
- Responsible for financial budgets and department P&L
- Supports sales process and customer visits
- Monitors carrier performance and develops improvement plans when required
- Customer account management
- Managed Charters, Expedites, Cross docking and carriers
- Train and facilitate session for carriers/suppliers on external logistics system and quality control requirements
- Monitored routing via internal systems of several Central Air Freight stations
- HQ/Warren
Logistics Agent
Central Air Freight
10.1997 - 08.1999
- Providing quotes for logistics, warehousing and handling
- Providing routing for carriers to deliver shipments timely to customer
- Packing and repacking shipments to move on airplanes
- Product tracking, routing, analyzing and rerouting
- Account receivable responsibilities
- Completed air bills, bill of lading, packing slips
Education
Bachelor - Management Organizational Development
Spring Arbor University
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
Team leadership
Operations monitoring
Data analysis
Operational efficiency
Performance reporting
Quality assurance
Decision-making
Analytical thinking
Inventory management
Time management
KPI tracking
Resource allocation
Strategic planning
Goal setting
Change management
Safety procedures
Documentation and reporting
Task delegation
Project management
Stakeholder engagement
Supply chain management
Policy implementation
Emergency response
Employee training
Regulatory compliance
Cross-functional coordination
Staff development
Data management
Customer retention
Schedule management
Operations oversight
Employee motivation
Revenue generation
Inventory control
Cost reduction
Financial management
P&L management
Project planning and development
Accomplishments
- Implemented Cost Savings of more than $100,000 annually for reducing scrap material for MAS Automotive.
- Implemented Cost Savings of more than $700,000 annually on auto parts ARD Logistics/City of Detroit.
- Implemented Cost Savings of more than $500,000 developing the Stem to Stern process ARD/City of Detroit.
- Implemented a Cost Savings in excess of $900,000 reducing Plant Overtime with 5S Lean Practices.
- 2012 Safety Award: CCA Reward & Recognition for 3 years without a Union Employee loss of workday.
- Implemented a Cost Saving in excess of $600,000 GM return dunnage system: eliminating customer down time.
Certification
Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
Timeline
Operations Manager
Tabor Logistics
07.2021 - Current
Operations Manager
Magna/Hollingsworth Logistics
11.2020 - 06.2021
Operations Manager
Vitec/ARD Logistics
10.2015 - 11.2019
VP/ Senior Consultant
EmpowerMe LLC
06.2013 - 10.2015
Purchasing Manager
General Motors
04.2011 - 01.2013
Operations Manager
General Motors
10.2005 - 04.2011
Logistics Manager
FedEx Supply Chain
04.2002 - 10.2005
Distribution Manager
Central Air Freight
08.1999 - 04.2002
Logistics Agent
Central Air Freight
10.1997 - 08.1999
Bachelor - Management Organizational Development
Spring Arbor University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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