Summary
Overview
Work History
Education
Skills
References
Skills Trainings
Affiliations
Certification
Accomplishments
Timeline
Generic
Voncille Denson

Voncille Denson

Jacksonville,Florida

Summary

Customer service professional with a strong focus on maintaining customer satisfaction and driving company success. Skilled in scheduling inspections and managing multiple tasks efficiently. Proficient in handling inbound and outbound calls to foster positive customer relationships. Expertise in CRM systems complemented by exceptional active listening and multitasking capabilities.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Field Inspector, Notary, Signing Agent

Ivueit, Sandcastle, Wegolook, (variety) Self-Emplo
Jacksonville, Florida
12.2006 - Current
  • All job functions include attention to detail, following Florida statutes related to notarial functions, and attention to detail for sighting flaws for a variety of inspection types.
  • Safety, compliance, and evaluation of the quality of other skilled workers.
  • Conducted thorough inspections of residential and commercial properties for compliance.
  • Documented findings and created detailed reports for management review.
  • Collaborated with contractors to ensure adherence to safety standards.
  • Communicated inspection results effectively to clients and stakeholders.
  • Utilized inspection tools and software for accurate data collection and analysis.
  • Wrote full reports outlining results of inspections.
  • Documented conditions thoroughly and photographed different areas.
  • Reviewed technical documentation before inspections in order to learn about individual cases.
  • Took precise measurements using instruments and gauges.
  • Participated in continuing education courses related to changes in building codes or other pertinent regulations.
  • Inspected buildings to detect fire hazards, structural defects, and non-compliance with building codes.
  • Monitored contractor activities throughout the duration of construction projects to ensure adherence to approved plans.
  • Identified violations or deficiencies in construction projects and reported findings to appropriate personnel.
  • Maintained accurate records of inspections conducted including photographs when applicable.
  • Read and interpreted drawings and assessed construction against plans.
  • Re-evaluated commercial and residential constructions with previous failed inspections.
  • Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
  • Affixed stamp or seal on documents as proof of witnessing event or deal.
  • Achieved timeline and quality targets when organizing large volume of records.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Patient Care Advocate/Administrator

Helping Families
05.2015 - 03.2025
  • Employee screening, monitoring, and evaluation of caregivers’ compliance, which includes quality care assessment, training, and other industry-specific requirements.
  • Client Enrollment: Patient and family interaction to create a tailored plan of care.
  • Monitor the environment for potential hazards and create a resolution.
  • Gather pertinent documentation necessary to create an emergency intervention plan for fire, wind, water, and hostage situations.
  • Assist with activities of daily living, companion care services for social activities, and monitor safety physically and environmentally.
  • Report weekly on patient condition and all information related to the maximum member experience.
  • Collaborated with multidisciplinary teams to promote holistic patient care approaches.
  • Documented patient interactions and care plans accurately for compliance and continuity.
  • Trained new staff on best practices for effective patient advocacy and support strategies.
  • Actively sought feedback from patients about their experiences within the healthcare system to improve service delivery models.
  • Improved patient outlook and daily living through compassionate care.
  • Provided education about healthcare services available through public programs such as Medicaid and Medicare.
  • Attended regular meetings with the interdisciplinary team to discuss complex cases and develop holistic plans of action.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained current knowledge of relevant laws, regulations, policies, procedures, and standards of practice related to patient advocacy.
  • Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.
  • Collaborated with insurance companies to ensure coverage of necessary treatments or medications.
  • Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Service Associate II

Blue Cross Blue Shield of Florida
11.1998 - 11.2010
  • Claims adjustment, rekeying, and reopening provider claims using multiple systems for processing claims based on individual policy guidelines and member files for the date(s) of service.
  • Processed claims and verified information for accuracy and completeness.
  • Collaborated with healthcare providers to resolve billing issues efficiently.
  • Assisted members with inquiries about health insurance plans and services.
  • Educated members on benefits, coverage options, and preventive care services.
  • Utilized customer service software to track interactions and manage cases.
  • Maintained updated knowledge of healthcare regulations and policy changes.
  • Facilitated communication between departments to enhance member experience.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Participated in team meetings to discuss goals and objectives.
  • Completed assigned tasks within established time frames.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.
  • Resolved customer complaints in a professional manner.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Maintained cleanliness of work areas throughout the day.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
  • Answered incoming calls promptly, courteously, and professionally.
  • Processed customer account changes with proprietary software.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Customer service functions included interaction with accounts receivable and claim processors from doctor offices, responding to member inquiries regarding claims and benefits, and serving as a liaison between providers and medical review to assist with claim processing.
  • Mandatory adherence to standard office procedures, production requirements, and quality.

Certified Home Health Care

ABC Home Health Care
05.1992 - 10.1998
  • CNA (certified nurse assistant) - Vital Signs –household chores, personal care, assist transfer, errands
  • Maintain annual in-services HIPPA compliance, documentation
  • JACHO one on one interviews and one on one evaluations
  • OSHA compliance, CPR, HIV/ADIS etc.
  • CNA – Effective until 2005

Foster Mother

Dept. of Health and Rehabilitative Services in Florida
05.1991 - 05.1992
  • Company Overview: Licensed Foster Care Training
  • Meal Preparation
  • Supportive learning and education
  • Safety and security
  • Supportive mentally, creating temporary home environment
  • Cooking, transport, and social activity participation
  • Licensed Foster Care Training

Administrator Assistant/Caregiver

Denson Foster Home
03.1981 - 05.1982
  • Menu creation for approval by the Health Department
  • Evaluate the compliance of Medical records with doctor-prescribed prescriptions. with
  • Compiled financial data from various sources for use in monthly reports.
  • Handled inquiries from families regarding services and support available.
  • Assist activities of daily living, errands, safety checks, and fire drills.
  • Coordinated communication between staff, families, and external agencies.

Education

Certificate - Notary

Notary
NNA Member
10-2024

Associate Science - Nursing

University of New York
06.1997

Certified Nurse Assistant and Home Health Assistant -

Concorde Career Institute
08.1991

Skills

  • Behavioral assessment
  • Regulatory compliance
  • Inspection techniques
  • Report writing
  • Quality assurance
  • Safety evaluation
  • Communication skills
  • Patient care
  • Team collaboration
  • Customer service
  • Fraud prevention and waste management
  • CPR and HIV/AIDS training
  • Diversity awareness
  • Zero tolerance policy
  • Notary public services
  • Signing agent expertise
  • Remote notarization
  • Fingerprinting services
  • Apostille processing
  • Documentation and core assurances
  • Health and safety compliance
  • HIPAA regulations
  • Abuse and neglect prevention
  • Teamwork and collaboration

References

Delano Jackson, 904-755-9057

Skills Trainings

  • Behavioral 2024
  • Customer Service 2024
  • Fraud and Waste Abuse
  • CPR HIV/Aids 2023
  • Diversity 2024
  • Zero Tolerance 2024
  • Notary Republic – Signing Agent, Remote Notary, Fingerprinting, Apostille 2024
  • Documentation and Core Assurances 2024
  • Health and Safety 2024
  • HIPAA
  • Abuse/Neglect 2024
  • Certificate Residential Inspections

Affiliations

  • Community Gardner
  • National Notary Association Member
  • Loan Signing System Certificate

Certification

  • Residential Inspector
  • Signing Agent
  • Remote on-line Notary

Accomplishments

  • 100% Quality Humana Long Term Care
  • 100% Provider Advocate Score
  • 5-Star Lyft rideshare driver

Timeline

Patient Care Advocate/Administrator

Helping Families
05.2015 - 03.2025

Field Inspector, Notary, Signing Agent

Ivueit, Sandcastle, Wegolook, (variety) Self-Emplo
12.2006 - Current

Service Associate II

Blue Cross Blue Shield of Florida
11.1998 - 11.2010

Certified Home Health Care

ABC Home Health Care
05.1992 - 10.1998

Foster Mother

Dept. of Health and Rehabilitative Services in Florida
05.1991 - 05.1992

Administrator Assistant/Caregiver

Denson Foster Home
03.1981 - 05.1982

Certificate - Notary

Notary

Associate Science - Nursing

University of New York

Certified Nurse Assistant and Home Health Assistant -

Concorde Career Institute

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