Voncille Phillips
Louisville,KY
Summary
To obtain full time employment within your company.
Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office, AS400, Computer navigation and history achieving high data output.
Overview
30
30
years of professional experience
Work History
Office Assistant/Receptionist
Renee’s Resume Service
08.2007 - 10.2024
- Took inbound calls, made outbound calls, processed payments, handled all incoming/outgoing mail, A/R, data entry, printed documents, typed letters, filed documents and ran errands
Claims Customer Service Representative
American Auto Shield
08.2022 - 04.2023
- Took inbound calls from contract holders and repair facilities to start claims, logged interactions, made outbound calls to contract holders and repair facilities to obtain information needed for adjusters or advised them of claim status, set up rental reservations and answered general questions
Customer Service Advocate
Duke Energy
12.2019 - 10.2020
- Took inbound calls, made outbound calls, processed payments, order entry to start & stop electric and gas services, answered general questions and transferred customers to appropriate departments
Data Transcriber
Internal Revenue Service
11.1994 - 05.2013
- Input tax information into the computer system for refunds to be processed for taxpayers
- Seasonal
Customer Service Representative
Randstad
10.2009 - 02.2011
- Took inbound calls, processed orders for refill medications for callers, tracked orders, provided tracking information, data entry and transferred callers to appropriate departments
Education
No Degree - Accounting
Metropolitan Community College
Kansas City, MO12-2025
High School Diploma - General Studies
John H Patterson Co-op
Dayton, OH01.1991
Skills
- Customer service
- Data entry
- Cash handling
- Computers
- Food prep
- Clerical
- Filing
- Sales
- Cleaning
- Mailroom
- Reservations
- Order Processing
- Time Management
- Dispatching
- File organization
- Administrative support
- Mail handling
- Office management
- Excel spreadsheets
- Appointment scheduling
- Clerical support
- Filing and data archiving
- Office supplies management
- Mail sorting and distribution
- Mail distribution
- Multi-line phone proficiency
- Spreadsheet creation
- Payment processing
- Customer relationship management (CRM)
- Proofreading
- Medical terminology
- Mail routing
- Travel arrangements
- Bank deposit reconciliation
- 45 wpm typing speed
- AR/AP
- AS/400
Documentation and reporting
Supply restocking
Accomplishments
- Recognized by customers and Management for positive, professional, expedient and effective service.
Outstanding Customer Service certificates
Awarded certificates of outstanding customer service by customers complimenting me for great service they received during there direct contact with me.
Timeline
Claims Customer Service Representative
American Auto Shield
08.2022 - 04.2023
Customer Service Advocate
Duke Energy
12.2019 - 10.2020
Customer Service Representative
Randstad
10.2009 - 02.2011
Office Assistant/Receptionist
Renee’s Resume Service
08.2007 - 10.2024
Data Transcriber
Internal Revenue Service
11.1994 - 05.2013
High School Diploma - General Studies
John H Patterson Co-op
No Degree - Accounting
Metropolitan Community College
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