Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vonda Bolden

Garner ,NC

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level professional driving position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Amazon Logistics DOT Driver Trainer

Amazon
04.2023 - Current
  • Partner with station’s Operations Managers, Dispatchers, and Area Managers to coordinate, facilitate, and to measure training related activities for the Delivery Station
  • Track performance and provide identified retraining and process improvement opportunities
  • Support standard work and safety programs at the station
  • Drive the execution of all learning related audits and perform any operational audit initiatives
  • Facilitate and conduct daily training classes to groups of up to 20 people including in station classes and on road ride along
  • Train and work hands on with DA (Delivery Associates) to achieve better delivery Fico Score and proper Delivery Associate etiquette
  • Monitoring/assisting with route times and package volume to ensure Delivery Associates are arriving and departing from station in a timely manner
  • Partner with Operations Managers, Dispatchers, and Area Managers to coordinate, facilitate, and measure training related activities
  • Preform VSA on cargo van and step vans
  • Submit DA Pay Sim once DA’s have completed 3 Day onboarding training.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Developed strategies to optimize utilization of available resources.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Studied data to identify trends and patterns in transportation activity.
  • Created and managed budgets related to logistics and transportation.
  • Negotiated contracts to secure favorable rates and terms.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Identified opportunities for inventory reductions.

Amazon Logistics Delivery Station Liaison

Amazon
11.2020 - 04.2023
  • Working in a customer obsessed and driven role to save the day by working on escalated reattempts to ensure we can deliver smiles the same day to customers who received a failed delivery attempt
  • Responsible for creating healthy relationships with the Delivery Station Partners to work on successful deliveries and safe information for Drivers to access and deliver packages
  • Communicating with customers by phone or email and meeting their needs and expectations to uphold Amazon’s value to gain their trust and resolve problems
  • Researching and investigating solutions with the tools provided to find permanent resolutions and effective decisions to ensure customer’s delivery issues are taken care of for packages to be delivered on time as promised.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Developed strategies to optimize utilization of available resources.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Built and established relationships with staff and vendors.
  • Created and managed budgets related to logistics and transportation.
  • Identified opportunities for inventory reductions.
  • Studied data to identify trends and patterns in transportation activity.
  • Implemented systems and procedures for accurate data collection and reporting.

Opelika Ford Chrysler Dodge Jeep Ram

Opelika Ford Chrysler Dodge Jeep Ram
02.2016 - 06.2019
  • Selling both new and used cars as well as finance and related products to clients
  • Marketing and promoting vehicle add-ons such as Finance and Insurance Protection
  • Demonstrating vehicles to clients, explaining their features and going for test drives
  • Meeting customers face to face and holding sales discussions about cars with them
  • Representing the company at trade exhibitions, events, shows and demonstrations
  • Negotiating the terms and conditions of a sales agreement with prospective clients
  • Preparing sold vehicles for customer delivery by having them serviced & cleaned up
  • Obtaining and verifying proper identification from customers prior to a test drive
  • Liaising with the showroom body-shop to ensure that vehicle repairs are done asap
  • Getting involved in various company-wide advertising and promotional activities
  • Explaining car finance options to customers in a clear and understandable manner.

Rivertown Toyota, Rivertown Ford

Rivertown Toyota, Rivertown Ford
05.2012 - 02.2016
  • Selling both new and used cars as well as finance and related products to clients
  • Marketing and promoting vehicle add-ons such as Finance and Insurance Protection
  • Demonstrating vehicles to clients, explaining their features and going for test drives
  • Meeting customers face to face and holding sales discussions about cars with them
  • Representing the company at trade exhibitions, events, shows and demonstrations
  • Negotiating the terms and conditions of a sales agreement with prospective clients
  • Preparing sold vehicles for customer delivery by having them serviced & cleaned up
  • Obtaining and verifying proper identification from customers prior to a test drive
  • Liaising with the showroom body-shop to ensure that vehicle repairs are done asap
  • Getting involved in various company-wide advertising and promotional activities
  • Explaining car finance options to customers in a clear and understandable manner.

Target Distribution Center

Target
04.2010 - 04.2012
  • Responsible for packing products into boxes using accuracy and speed
  • Handing and lifting product between 30 and 65lbs
  • Driving and order picker as well as a forklift
  • Getting material to and from several locations
  • Using the RF gun to scan locations to put and pull down product
  • Inspecting my equipment before and after using us
  • Verifying that all products are in the correct area of the warehouse
  • Helping out other team members when needed
  • Traveling around the warehouse in a safe and manner.

Berkley Family Medicine

Berkley Family Medicine
09.2008 - 01.2009
  • Responsible for coordinating and overseeing telephone and switchboard
  • Keeping attendance records and records of incoming and outgoing long-distance calls, noting the duration and time of the calls
  • Taking messages and getting them to the appropriate Doctors in a timely manner
  • Making a clear determination on urgent calls that needs to be addressed right away
  • Handling a high level (10-12) multi-line telephone system
  • Checking patient in and out of the office
  • Collecting bad debt
  • Verifying insurance information
  • Scanning insurance cards, identification and all other necessary documents
  • Recruiting new patients that may come through Urgent Care without primary care physicians
  • Pull and file necessary charts.

Medstar Health Infusion

Medstar Health Infusion
12.2005 - 04.2008
  • Manage and process reimbursement information from potential customers
  • Manage and track all stages of the reimbursement process
  • Obtain letter of Medical Necessity, Assignment of Benefit and Prescription
  • Verifying Insurance eligibility
  • Submitting order for shipment
  • Obtain and verify all required information for billing
  • Answer incoming calls regarding orders, product information and insurance inquiries
  • Document all appropriate customer information accurately to ensure timely verification benefits and order processing/billing
  • Work in conjunction with Sales, Finance, Distribution to ensure cohesive, positive and efficient customer service
  • Deliver superior frontline customer service to the satisfaction of End Users and Health Care Professional to ensure positive outcomes and impact on future sales
  • Required to maintain high level of integrity and confidentiality/patient privacy
  • Answer incoming calls regarding orders, product information and insurance inquiries
  • Document all appropriative customer information accurately to ensure timely verification benefits and order processing/billing
  • Proactively communicate potential customer/order status to sales, marketing and senior management.

Education

High School Diploma -

J.W. Sexton High
Lansing Michigan
06.1988

Skills

  • Managing Customer Needs
  • Classroom Instruction
  • Assignment Grading
  • DOT Requirements
  • Regulatory Compliance
  • Maintaining Compliance
  • Inspecting Trucks
  • Planning Routes
  • Developing Training Materials
  • Student Assessment
  • Backing Procedures
  • Updating Logs
  • Defensive Driving
  • Curriculum Development
  • Education Model Development
  • Classroom Management
  • Public Speaking
  • Progress Reporting
  • Test Administration
  • Differentiated Instruction
  • Progress Evaluation
  • Performance Evaluation
  • Leadership Development
  • Progress Tracking
  • Student Mentoring
  • Equipment Demonstration

Certification

  • Ford Master Certified in New Car Sales/CPO/Fleet
  • Leadership and Management Training
  • 14 in The Nation in Ford in Sales
  • 20-26 Cars Averaged a month
  • Ford and Leasing Program Winners Award
  • Chrysler Dodge Jeep Ram Certified
  • Sales Person of the Year 2017
  • Ford Employee E2 Excellence Awards 2016 and 17
  • Highest Gross Employee of the Year
  • Sales Person of The Month 7 times within 10 months
  • JJ Keller DOT Certified
  • DLD7 AMAZON Engagement Team
  • Experience using Microsoft Word and Excel in a professional capacity
  • Knowledge of OSHA regulations

Timeline

Amazon Logistics DOT Driver Trainer

Amazon
04.2023 - Current

Amazon Logistics Delivery Station Liaison

Amazon
11.2020 - 04.2023

Opelika Ford Chrysler Dodge Jeep Ram

Opelika Ford Chrysler Dodge Jeep Ram
02.2016 - 06.2019

Rivertown Toyota, Rivertown Ford

Rivertown Toyota, Rivertown Ford
05.2012 - 02.2016

Target Distribution Center

Target
04.2010 - 04.2012

Berkley Family Medicine

Berkley Family Medicine
09.2008 - 01.2009

Medstar Health Infusion

Medstar Health Infusion
12.2005 - 04.2008

High School Diploma -

J.W. Sexton High

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