Vonda Clark
Charlotte,NC
Summary
Experienced professional specializing in customer relationship management and conflict resolution. Track record of developing and executing strategies that improve team communication and operational efficiency. Strong analytical skills for monitoring performance metrics and driving team success. Recognized for leadership capabilities and resourcefulness in administrative management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Smile Starters- Winston Salem
Winston-Salem, North Carolina
08.2016 - 11.2017
- Managed daily office operations, creating a welcoming environment for patients.
- Oversaw front desk operations, greeting visitors and addressing inquiries.
- Scheduled appointments and coordinated patient care with dental staff.
- Resolved billing inquiries and processed insurance claims, improving patient satisfaction.
- Managed invoices and payments, ensuring accuracy of accounts receivable and payable.
- Implemented office protocols to enhance administrative task efficiency.
- Created training programs for new hires on office policies and procedures, enhancing onboarding experience.
- Ensured effective communication between patients and doctors, translating as needed.
Spanish Teacher
Calvary Day School
Winston-Salem, North Carolina
08.2015 - 06.2016
- Planned and delivered engaging Spanish lessons tailored to diverse student needs.
- Facilitated interactive classroom activities that enhanced student engagement and participation.
- Assessed student progress through regular quizzes and oral presentations.
- Provided tailored support to students struggling with language concepts, improving their confidence and understanding.
- Promoted a safe and inclusive classroom environment for all learners.
- Collaborated with colleagues to develop cross-curricular projects enhancing educational experiences.
- Organized cultural events that promoted appreciation and understanding of Spanish-speaking traditions among students.
- Communicated regularly with parents regarding student performance and specific needs.
Customer Service Representative
Combi International
Charlotte, North Carolina
09.2010 - 06.2011
- Facilitated customer inquiries about product information and features to ensure informed decision-making.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved customer complaints promptly to ensure satisfaction.
- Processed orders and managed customer accounts with high efficiency.
- Maintained accurate records of customer interactions and transactions to support service continuity.
- Educated customers about product benefits to aid informed decision-making.
- Delivered support services, including language translation, to improve customer communication and understanding.
Assistant to the CEO
Alpha International
Charlotte, NC
01.2009 - 05.2010
- Scheduled and coordinated meetings, conferences and travel arrangements for the CEO.
- Facilitated communication between CEO and internal departments to ensure alignment on priorities.
- Supported project management for high-priority initiatives, contributing to successful execution.
- Created presentations to convey key messages clearly to stakeholders, enhancing understanding of initiatives.
- Maintained confidentiality of sensitive company information and documents.
- Managed office supplies inventory, ensuring efficient ordering of materials.
Store Owner
Pennsylvania Wood Inc
Charlotte, North Carolina
01.1991 - 01.2009
- Developed targeted marketing strategies that attracted new customers and contributed to increased sales.
- Organized engaging promotional events that enhanced community involvement and improved brand visibility.
- Trained and supervised staff to consistently deliver exceptional customer service and improve customer satisfaction.
- Greeted customers upon entry to create a welcoming atmosphere., assisting with browsing and purchasing decisions.
- Resolved customer complaints promptly while maintaining a positive demeanor.
- Executed daily operations, including store opening, closing, cashiering, and stocking merchandise.
- Oversaw financial transactions and managed cash handling processes efficiently.
- Implemented store policies to ensure safety and compliance standards.
Education
Some College (No Degree) - Nursing
CPCC
Charlotte, NCSkills
- Policy implementation
- Training development
- Customer relationship management
- Project management
- Conflict resolution
- Customer service
- Spanish fluency
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
CNA
Timeline
Office Manager
Smile Starters- Winston Salem
08.2016 - 11.2017
Spanish Teacher
Calvary Day School
08.2015 - 06.2016
Customer Service Representative
Combi International
09.2010 - 06.2011
Assistant to the CEO
Alpha International
01.2009 - 05.2010
Store Owner
Pennsylvania Wood Inc
01.1991 - 01.2009
Some College (No Degree) - Nursing
CPCC