Vonda Dunkley
Wilmer
Summary
Detailed oriented & experienced Office Clerk with over 5 years of experience in managing administrative tasks and maintaining accurate records.
Overview
21
21
years of professional experience
Work History
Physical Therapy Receptionist
Richardson Spine & Sports
Richardson, Texas
09.2023 - Current
- Operate multi-line phone system while handling inbound and outbound calls.
- Provide excellent keyboarding skills while utilizing a 10-key calculator to input numerical data on spreadsheets.
- Possess excellent communication and organizational skills.
- Schedule patients for initial evaluations while utilizing multiple software systems.
Patient Access Specialist
Children’s Health
Dallas, Texas
08.2022 - 06.2023
- Perform complex patient access transactions including coverage eligibility.
- Responsible for insurance verification along with patient portion calculations and authorization requirements.
- Resolve patient issues while assisting team members as needed.
- Scanning patient medical records into EMR system.
Patient Cost Estimator
Vengroff Williams Inc.
Sarasota, FL
09.2020 - 04.2022
- Manage all inbound and outbound calls.
- Review patient Accounts and provide self-pay balances and cost share amounts.
- Verification of Insurance.
- Process Billing and Claims.
Medical Collector II
UT Southwestern
Dallas, Texas
06.2014 - 01.2019
- Responsible for billing applicable payers & ensuring timely collections of various insurance Claims.
- Review, research and make adjustments has required.
- Appeal complex denials and inadequate payments from third party payers.
- Identifying trends of payment problems to maximize collections.
Check Out Administration & AR Assistant
Health Core Physicians Group
Dallas, TX
05.2011 - 06.2014
- Coordinated schedules and managed calendars for senior management, ensuring optimal time allocation.
- Developed and implemented streamlined communication processes between departments to enhance collaboration.
- Assisted in project planning and execution, adapting quickly to changing priorities as needed.
- Trained new staff on administrative protocols, fostering a supportive learning environment.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Collections Agent
Pediatrix Medical Group
Richardson, TX
11.2008 - 04.2011
- Managed high-volume collections accounts, ensuring timely payment resolution.
- Developed and implemented effective communication strategies to engage clients and facilitate debt recovery.
- Analyzed client payment histories to identify trends, improving collection efforts efficiency.
- Trained and mentored junior agents on best practices for customer interactions and dispute resolution.
- Utilized CRM software to track account statuses and optimize follow-up actions for outstanding debts.
- Resolved escalated disputes through negotiation techniques, maintaining strong client relationships during challenging situations.
Collector
Doctors Reporting Service
Richardson, TX
05.2004 - 11.2008
- Managed collections process to recover outstanding debts efficiently.
- Developed and implemented strategies to improve debt recovery rates.
- Analyzed account data to identify trends and optimize collection efforts.
- Resolved disputes and negotiated payment arrangements with clients directly.
- Insurance billing and follow-up included secondary insurance ,Medicare , Medicaid and pursued private pay accounts.
Education
High School Diploma -
Richwood High School
Monroe, LA05-1986
No Degree -
Grambling State University
Grambling, LASkills
- Epic
- ECW eClinicalWorks
- GPMS
- OBR
- Master data
- Medifax
- RX
- Home
- Patcom
- Microsoft Office
- 10-Key
- OSM-Core
Timeline
Physical Therapy Receptionist
Richardson Spine & Sports
09.2023 - Current
Patient Access Specialist
Children’s Health
08.2022 - 06.2023
Patient Cost Estimator
Vengroff Williams Inc.
09.2020 - 04.2022
Medical Collector II
UT Southwestern
06.2014 - 01.2019
Check Out Administration & AR Assistant
Health Core Physicians Group
05.2011 - 06.2014
Collections Agent
Pediatrix Medical Group
11.2008 - 04.2011
Collector
Doctors Reporting Service
05.2004 - 11.2008
High School Diploma -
Richwood High School
No Degree -
Grambling State University