Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonda Dunkley

Wilmer

Summary

Detailed oriented & experienced Office Clerk with over 5 years of experience in managing administrative tasks and maintaining accurate records.

Overview

21
21
years of professional experience

Work History

Physical Therapy Receptionist

Richardson Spine & Sports
09.2023 - Current
  • Operate multi-line phone system while handling inbound and outbound calls.
  • Provide excellent keyboarding skills while utilizing a 10-key calculator to input numerical data on spreadsheets.
  • Possess excellent communication and organizational skills.
  • Schedule patients for initial evaluations while utilizing multiple software systems.

Patient Access Specialist

Children’s Health
08.2022 - 06.2023
  • Perform complex patient access transactions including coverage eligibility.
  • Responsible for insurance verification along with patient portion calculations and authorization requirements.
  • Resolve patient issues while assisting team members as needed.
  • Scanning patient medical records into EMR system.

Patient Cost Estimator

Vengroff Williams Inc.
09.2020 - 04.2022
  • Manage all inbound and outbound calls.
  • Review patient Accounts and provide self-pay balances and cost share amounts.
  • Verification of Insurance.
  • Process Billing and Claims.

Medical Collector II

UT Southwestern
06.2014 - 01.2019
  • Responsible for billing applicable payers & ensuring timely collections of various insurance Claims.
  • Review, research and make adjustments has required.
  • Appeal complex denials and inadequate payments from third party payers.
  • Identifying trends of payment problems to maximize collections.

Check Out Administration & AR Assistant

Health Core Physicians Group
05.2011 - 06.2014
  • Coordinated schedules and managed calendars for senior management, ensuring optimal time allocation.
  • Developed and implemented streamlined communication processes between departments to enhance collaboration.
  • Assisted in project planning and execution, adapting quickly to changing priorities as needed.
  • Trained new staff on administrative protocols, fostering a supportive learning environment.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Collections Agent

Pediatrix Medical Group
11.2008 - 04.2011
  • Managed high-volume collections accounts, ensuring timely payment resolution.
  • Developed and implemented effective communication strategies to engage clients and facilitate debt recovery.
  • Analyzed client payment histories to identify trends, improving collection efforts efficiency.
  • Trained and mentored junior agents on best practices for customer interactions and dispute resolution.
  • Utilized CRM software to track account statuses and optimize follow-up actions for outstanding debts.
  • Resolved escalated disputes through negotiation techniques, maintaining strong client relationships during challenging situations.

Collector

Doctors Reporting Service
05.2004 - 11.2008
  • Managed collections process to recover outstanding debts efficiently.
  • Developed and implemented strategies to improve debt recovery rates.
  • Analyzed account data to identify trends and optimize collection efforts.
  • Resolved disputes and negotiated payment arrangements with clients directly.
  • Insurance billing and follow-up included secondary insurance ,Medicare , Medicaid and pursued private pay accounts.

Education

High School Diploma -

Richwood High School
Monroe, LA
05-1986

No Degree -

Grambling State University
Grambling, LA

Skills

  • Epic
  • ECW eClinicalWorks
  • GPMS
  • OBR
  • Master data
  • Medifax
  • RX
  • Home
  • Patcom
  • Microsoft Office
  • 10-Key
  • OSM-Core

Timeline

Physical Therapy Receptionist

Richardson Spine & Sports
09.2023 - Current

Patient Access Specialist

Children’s Health
08.2022 - 06.2023

Patient Cost Estimator

Vengroff Williams Inc.
09.2020 - 04.2022

Medical Collector II

UT Southwestern
06.2014 - 01.2019

Check Out Administration & AR Assistant

Health Core Physicians Group
05.2011 - 06.2014

Collections Agent

Pediatrix Medical Group
11.2008 - 04.2011

Collector

Doctors Reporting Service
05.2004 - 11.2008

High School Diploma -

Richwood High School

No Degree -

Grambling State University