Summary
Overview
Work History
Education
Skills
Timeline
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Vonda Fields

Phoenix,Arizona

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand my skills while facilitating company growth. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

23
23
years of professional experience

Work History

Billing Specialist Lead

Recovery Innovations Inc.
08.2019 - 01.2024
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Increased efficiency within the department by automating routine processes using specialized software tools.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.

Lead Billing Specialist

Terros Inc.
Phoenix, AZ
02.2001 - 08.2019
  • Duties included patient eligibility, submission of electronic claims, claim scrubbing, authorizations, soft collections, phones with various insurance payors and patients and appeals.
  • Streamlined medical records management by implementing an efficient filing system and updating electronic databases regularly.
  • Enhanced patient privacy by adhering to strict confidentiality protocols when handling sensitive medical information.
  • Reduced errors in patient records by meticulously reviewing, verifying, and correcting data entries as needed.
  • Ensured accuracy of medical coding by staying up-to-date with current industry standards and attending relevant training courses.
  • Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Managed team members effectively to meet high production standards with accurate results.
  • Recommended and communicated goals to help team excel against targets.
  • Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.

Front Office Supervisor

Terros Inc
10.2006 - 10.2007
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Improved staff productivity through regular training sessions, performance evaluations, and feedback.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.

Education

Diploma - General Education

North High School
01.1984

Skills

  • Strong clerical and customer service skills
  • Great organizational skills
  • Self-starter
  • Knowledge of CPT , ICD-10, HCPCS codes
  • Immediate Skills in various PC applications ClaimTrak, Nextgen, Epic, MHS and Avatar
  • Insurance verification, Insurance authorization, eligibility, claims collections, CMS-1500 and UB04’s electronic claim submissions
  • Contract Preparation
  • Payment Posting
  • Invoice Processing
  • Claims Processing
  • Billing Systems and Software
  • Collections

Timeline

Billing Specialist Lead

Recovery Innovations Inc.
08.2019 - 01.2024

Front Office Supervisor

Terros Inc
10.2006 - 10.2007

Lead Billing Specialist

Terros Inc.
02.2001 - 08.2019

Diploma - General Education

North High School

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Vonda Fields