Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonda Mendham

Jacksonville,Florida

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

25
25
years of professional experience

Work History

Inside Sales Representative

HD Supply
07.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Built relationships with customers and community to promote long term business growth.

Renovation Specialist

HD Supply
10.2018 - 07.2023
  • Assists Sales Representatives quotes, pricing and merchandising via phone and e-mail.
  • Serves as point of contact for customer complaint resolution. Partners with various departments to ensure customer needs are met. Develops and maintains strong relationships with key customer counterparts.
  • Provides oversight during installation project planning and kick off phases.
  • Plans and coordinates project scheduling, budgeting, and administrative tasks.
  • Assists team with training duties, planning, implementation and follow up.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Performs other duties as assigned.
  • High level of product knowledge
  • Uses Excel, SAP, Sales Force, Word Processor, Power Point

Supervisor of Operations

Home Depot
02.1999 - 10.2018
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.

Education

Fire Science/EMT

Mira Mar
San Diego, CA
01.1994

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product Knowledge
  • Superior organizational skills
  • Upselling and Cross Selling
  • Customer Relationship Building
  • Cold calling expertise
  • New Business Development
  • Salesforce
  • Revenue Growth

Timeline

Inside Sales Representative

HD Supply
07.2023 - Current

Renovation Specialist

HD Supply
10.2018 - 07.2023

Supervisor of Operations

Home Depot
02.1999 - 10.2018

Fire Science/EMT

Mira Mar

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Vonda Mendham