VONDA MORRIS
MORGANTOWN,WV
Summary
Retail Customer Service Associate Walgreens, Morgantown, WV Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Transcriber
Rev.com
- Built and maintained positive working relationships with co-workers
- Processed customer orders and ensured the accuracy of their purchases
- Assisted with training and mentoring new team members
- Enforced store safety and cleanliness standards, reducing hazards
- Resolved and de-escalated issues to address customer concerns
- Informed customers of special promotions, loyalty programs, and discounts
- Offered assistance to customers in locating desired items
- Processed cash, check, and credit cards for customer purchases
- Verified that customers are of legal age to purchase restricted items
- Processed payments, returns, and exchanges
- Helped customers locate merchandise and answered questions about products
- Trained new cashiers in the use of cash registers and processing payments
- Loaded circuit boards, racks, or rolls of film, negatives, or printing paper into processing or printing machines
- Inserted processed negatives and prints into envelopes for delivery to customers
- Reviewed computer-processed digital images for quality
- Retouched photographic negatives and original prints to correct defects
- Specified number of images to be printed and direct to printer, using computer software
- Set and adjusted machine controls, accorded to specifications, type of operation, and material requirements
- Operated scanners and related computer equipment to digitize negatives, photographic prints, and other images
- Reprinted originals for enlargement and in sections to be pieced together
- Created prints accorded to customer specifications and laboratory protocols
- Operated special equipment to perform tasks such as transferring film to videotape and producing photographic enlargements
- Loaded digital images onto computers directly from cameras or from storage devices, such as flash memory cards or universal serial bus (USB) devices.
Food Service Worker
Sodexo Dining
08.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Participated in regular trainings to stay current on industry best practices and trends.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
Retail Customer Service Associate
Walgreens
08.2019 - 12.2021
- Handled customer funds and processed transactions using POS system
- Engaged customers to determine merchandise and service needs and drive sales
- Remained aware of customer activity to foster safe and secure shopping environment
- Greeted customers in person or on phone to determine needs and provide guidance and assistance
- Handled special projects or assignments to support customer service team goals
- Assisted in maintaining clean, well-stocked store to enhance customer shopping experience
- Stocked shelves and recovered merchandise to maintain store appearance
- Multi-tasked various duties to drive effective and profitable store operations
- Used available resources to stay up to date on features and products
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Referred unresolved customer grievances to designated departments for further investigation
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Conferred with customers by telephone or in-person to provide product or service information
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer service skills by providing efficient and accurate service.
Customer Service Representative
Amazon
11.2018 - 08.2019
- Met all confidentiality guidelines as directed by the company
- Translated abbreviations and jargon into long form during the transcription process
- Transcribed court documents and records to enhance traceability and overall organization
- Used various methods of data collection to research and record data successfully
- Typed up documents for various types of transcription jobs.
Customer Service Associate
Family Dollar
08.2017 - 07.2018
- Asked open-ended questions to assess customer needs
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Supported branding strategy by ensuring product displays.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05.2000
Skills
- Effective Customer Communication
- Financial Transactions
- Training Junior Team Members
- Conflict Resolution Techniques
- Good Communication Skills
- Customer Support
- Excellent Written and Oral Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Food Service Worker
Sodexo Dining
08.2023 - Current
Retail Customer Service Associate
Walgreens
08.2019 - 12.2021
Customer Service Representative
Amazon
11.2018 - 08.2019
Customer Service Associate
Family Dollar
08.2017 - 07.2018
Transcriber
Rev.com
High School Diploma -
Morgantown High School
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