VONDA MORRIS
MORGANTOWN,WV
Summary
Retail Customer Service Associate Walgreens, Morgantown, WV Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Transcriber
Rev.com
- Built and maintained positive working relationships with co-workers
- Processed customer orders and ensured the accuracy of their purchases
- Assisted with training and mentoring new team members
- Enforced store safety and cleanliness standards, reducing hazards
- Resolved and de-escalated issues to address customer concerns
- Informed customers of special promotions, loyalty programs, and discounts
- Offered assistance to customers in locating desired items
- Processed cash, check, and credit cards for customer purchases
- Verified that customers are of legal age to purchase restricted items
- Processed payments, returns, and exchanges
- Helped customers locate merchandise and answered questions about products
- Trained new cashiers in the use of cash registers and processing payments
- Loaded circuit boards, racks, or rolls of film, negatives, or printing paper into processing or printing machines
- Inserted processed negatives and prints into envelopes for delivery to customers
- Reviewed computer-processed digital images for quality
- Retouched photographic negatives and original prints to correct defects
- Specified number of images to be printed and direct to printer, using computer software
- Set and adjusted machine controls, accorded to specifications, type of operation, and material requirements
- Operated scanners and related computer equipment to digitize negatives, photographic prints, and other images
- Reprinted originals for enlargement and in sections to be pieced together
- Created prints accorded to customer specifications and laboratory protocols
- Operated special equipment to perform tasks such as transferring film to videotape and producing photographic enlargements
- Loaded digital images onto computers directly from cameras or from storage devices, such as flash memory cards or universal serial bus (USB) devices.
Food Service Worker
Sodexo Dining
Morgantown, WV
08.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Participated in regular trainings to stay current on industry best practices and trends.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
Retail Customer Service Associate
Walgreens
08.2019 - 12.2021
- Handled customer funds and processed transactions using POS system
- Engaged customers to determine merchandise and service needs and drive sales
- Remained aware of customer activity to foster safe and secure shopping environment
- Greeted customers in person or on phone to determine needs and provide guidance and assistance
- Handled special projects or assignments to support customer service team goals
- Assisted in maintaining clean, well-stocked store to enhance customer shopping experience
- Stocked shelves and recovered merchandise to maintain store appearance
- Multi-tasked various duties to drive effective and profitable store operations
- Used available resources to stay up to date on features and products
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Referred unresolved customer grievances to designated departments for further investigation
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Conferred with customers by telephone or in-person to provide product or service information
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer service skills by providing efficient and accurate service.
Customer Service Representative
Amazon
11.2018 - 08.2019
- Met all confidentiality guidelines as directed by the company
- Translated abbreviations and jargon into long form during the transcription process
- Transcribed court documents and records to enhance traceability and overall organization
- Used various methods of data collection to research and record data successfully
- Typed up documents for various types of transcription jobs.
Customer Service Associate
Family Dollar
08.2017 - 07.2018
- Asked open-ended questions to assess customer needs
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Supported branding strategy by ensuring product displays.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05.2000
Skills
- Effective Customer Communication
- Financial Transactions
- Training Junior Team Members
- Conflict Resolution Techniques
- Good Communication Skills
- Customer Support
- Excellent Written and Oral Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Food Service Worker
Sodexo Dining
08.2023 - Current
Retail Customer Service Associate
Walgreens
08.2019 - 12.2021
Customer Service Representative
Amazon
11.2018 - 08.2019
Customer Service Associate
Family Dollar
08.2017 - 07.2018
Transcriber
Rev.com
High School Diploma -
Morgantown High School