Vonda Neal
Summary
Results-driven Senior Executive Secretary with expertise in managing complex administrative functions and supporting senior management. Strong organizational abilities ensure effective handling of confidential information and adherence to tight deadlines. Proven track record in enhancing office processes and workflow, boosting team productivity and operational efficiency.
Highly competent Senior Executive Secretary with background in managing complex administrative tasks and supporting high-level management. Notable strengths include strong organizational skills, ability to handle confidential information, and efficiency in meeting tight deadlines. Demonstrated success in improving office processes and workflow, contributing positively to team productivity and overall company operations.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
Work History
Senior Executive Secretary
VA Medical Center
Houston, TX
01.2009 - 12.2025
- Coordinated executive schedules and appointments for senior leadership at the medical center.
- Managed communication between departments and external stakeholders effectively.
- Prepared and organized documents for meetings, ensuring high-quality presentations.
- Maintained confidential files and records in compliance with healthcare regulations.
- Assisted in developing office procedures to enhance workflow efficiency.
- Coordinated travel arrangements for executives, optimizing itineraries to enhance time management.
- Researched information and compiled reports for special projects to support organizational objectives.
- Trained new administrative staff on office systems and procedures to ensure smooth onboarding.
- Monitored budgets to ensure that expenses are within approved limits.
- Served as a liaison between senior management and internal departments or outside vendors and clients.
- Assisted in developing long-term strategies for the organization's growth.
- Organized meetings and conference calls with internal and external stakeholders.
- Assisted in the development of policies, procedures and guidelines for departmental operations.
- Maintained records of personnel actions such as hiring, promotions, transfers and terminations.
- Ensured compliance with organizational policies regarding employee performance reviews.
- Developed and maintained filing systems to streamline storage and access of confidential information.
- Developed spreadsheets, databases and other tracking systems to track progress on various projects.
- Prepared executive documents, such as correspondence, reports and presentations for senior management review.
- Compiled data from multiple sources into easy-to-understand formats.
- Managed calendars for executives including setting up appointments and reserving meeting spaces.
- Reviewed incoming communications such as letters or emails from customers or vendors.
- Acted as a resource person for junior staff members when needed.
- Answered phone calls from clients or vendors seeking assistance or information about products or services offered by the company.
- Coordinated staff activities to ensure timely completion of projects.
- Provided administrative support to the CEO including scheduling appointments, managing travel arrangements, taking minutes of meetings and preparing expense reports.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
- Facilitated internal communication by distributing information and scheduling presentations.
- Organized, scheduled and confirmed board and team meetings.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
Clerk/Typist
VA Medical Center
Houston, TX
05.1990 - 01.2009
- Typed and formatted documents for clinical staff and administrative departments.
- Maintained filing systems for patient charts and medical correspondence.
- Assisted with scheduling appointments and managing office calendars.
- Communicated with healthcare providers regarding patient information requests.
- Prepared reports and summaries for departmental meetings and reviews.
- Ensured confidentiality of sensitive patient information in all documentation processes.
- Typed letters, memos, reports and other documents using Microsoft Word.
- Printed out hard copies of documents for distribution or archival purposes.
- Performed clerical work and recorded information on records.
- Analyzed typewritten and printed materials for mistakes, correcting before disseminating.
- Greeted visitors and scheduled appointments for staff members.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Reviewed documents before submission to ensure accuracy of content.
- Scanned documents into digital format for storage in computer systems.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Typed data from rough drafts and notes to create final copies of materials.
- Provided customer service assistance by responding to questions via phone or email.
- Performed quality control checks on all products prior to delivery.
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Maintained an accurate inventory of supplies in the office.
- Reviewed files and other documents to obtain information to respond to requests.
- Filed completed documents on computer hard drive or disk for storage purposes.
- Typed finished documents from rough drafts and dictation.
- Complied with security policies and kept information confidential.
Education
Completed - Business Administration And Management
San Jacinto College, Houston, TX
Pasadena, TX 06.1986 - 06.1988
Jesse H Jones High School
Houston, TXSkills
- Effective communication
- Event coordination
- Performance evaluation and feedback
- Proficient travel arrangements
- Superior interpersonal skills
- Professional correspondence handling
- Exceptional multitasking capabilities
- Proactive decision making
- Expert calendar management
- Strong organizational skills
- Minute taking
- Office administration
- Calendar management
- Document preparation
- Meeting coordination
Timeline
Senior Executive Secretary
VA Medical Center
01.2009 - 12.2025
Clerk/Typist
VA Medical Center
05.1990 - 01.2009
Completed - Business Administration And Management
San Jacinto College, Houston, TX
06.1986 - 06.1988
Jesse H Jones High School