Vonda Earl
Lancaster,SC
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Wal-Mart Supercenter
Chester, SC
07.2012 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Goodwill Industries Of Southern Piedmont
Charlotte, NC
08.2004 - 07.2009
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Devised processes to boost long-term business success and increase profit levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Store Manager
Family Dollar
Rock Hill, SC
05.1999 - 04.2004
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Devised processes to boost long-term business success and increase profit levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Associate of Arts - Accounting Technology And Bookkeeping
York Technical College
Rock Hill, SC05.2012
Skills
- Program Optimization
- Staff Scheduling
- Mathematical Calculation and Reasoning
- Budget Control
- Customer Service Management
- Decision Making
- Policy Development and Enforcement
- Verbal and Written Communication
- Employee Motivation
- Focus and Follow-Through
- Team Leadership
- Recruitment and Hiring
- Sales Promotion
- Training Management
- Cost Reduction
- Performance Assessment
- Financial Statement Review
- Multitasking and Prioritization
- Materials Planning and Logistics
- Sales Coaching
Timeline
Assistant Store Manager
Wal-Mart Supercenter
07.2012 - Current
Store Manager
Goodwill Industries Of Southern Piedmont
08.2004 - 07.2009
Store Manager
Family Dollar
05.1999 - 04.2004
Associate of Arts - Accounting Technology And Bookkeeping
York Technical College
Similar Profiles
LaMyah HarrisLaMyah Harris
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Christina CarlsonChristina Carlson
Front End Team Lead at Wal-Mart SupercenterFront End Team Lead at Wal-Mart Supercenter
TyNeshya GreerTyNeshya Greer
Sales Associate at Wal-Mart SupercenterSales Associate at Wal-Mart Supercenter
Shawnae GoodsonShawnae Goodson
Asset Protection Operations Coach at Wal-Mart SupercenterAsset Protection Operations Coach at Wal-Mart Supercenter
Brian DawsonBrian Dawson
Director Design Services at Aalberts-IPSDirector Design Services at Aalberts-IPS