Vonda White
Columbia,SC
Summary
Dedicated to professionalism with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
The Stover Group
Columbia, SC
07.2021 - Current
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
Licensed Real Estate Agent
Ameri Dream Real Estate
Columbia, SC
08.2017 - Current
- Negotiated sales contracts and facilitated the closing process.
- Assisted clients in obtaining financing from lenders or other financial institutions as needed.
- Reviewed purchase agreements prior to signing by both parties involved in a transaction.
- Counseled new buyers to enhance sales opportunities.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Presented properties to potential buyers to address questions or concerns.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Prepared representation contracts, purchase agreements and closing statements.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Drafted contracts, purchase agreements, closing statements and leases.
Senior Mortgage Loan Processor
SC State Housing Finance & Development Authority
Columbia, SC
07.2011 - 03.2018
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Processed loan modification requests from borrowers in accordance with government guidelines.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Scanned and uploaded loan and related documents into system.
- Answered questions and advised customers regarding loans and transactions.
- Assembled and compiled documents for loan closings.
- Checked applicant credit, personal references and employment histories.
Night Auditor
Graduate Columbia SC formerly Inn at USC
Columbia, SC
06.2009 - 09.2011
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Mortgage Loan Processor
Homeowners Mortgage
Columbia, SC
08.2008 - 09.2011
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Processed loan documents and ensured compliance with federal regulations.
- Provided customer service by responding to inquiries regarding loan status.
- Prepared closing documents, including title policies, deeds, and other related items.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Education
Master of Science - Human Resources Management
Webster University
Columbia, SC05.2014
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2011
Skills
- New Agent Training
- Team Training and Development
- Insurance Sales Strategy
- Customer Service and Support
Timeline
Licensed Insurance Agent
The Stover Group
07.2021 - Current
Licensed Real Estate Agent
Ameri Dream Real Estate
08.2017 - Current
Senior Mortgage Loan Processor
SC State Housing Finance & Development Authority
07.2011 - 03.2018
Night Auditor
Graduate Columbia SC formerly Inn at USC
06.2009 - 09.2011
Mortgage Loan Processor
Homeowners Mortgage
08.2008 - 09.2011
Master of Science - Human Resources Management
Webster University
Bachelor of Arts - Business Administration
University of Phoenix
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