Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonda Williams

Williston,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Clinical Service Representative

University Of Florida
07.2023 - Current
    • Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
    • Streamlined appointment scheduling for increased efficiency and improved patient experience.
    • Assisted physicians with diagnostic procedures, ensuring accuracy in results and timely patient care.
    • Maintained accurate medical records for better decision-making and optimal patient outcomes.
    • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Patient Coordinator

UF Health Shands Hospital
10.2022 - 07.2023
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients, providers, and insurance companies for seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Office Representative

Allstar Medical Supply
07.2022 - 10.2022
    • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
    • Expedited document processing to ensure timely delivery of information to relevant parties.
    • Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
    • Collaborated with team members on projects, contributing to successful outcomes.
    • Built strong customer relationships with empathetic communication and active listening skills.
    • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
    • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Office Manager, Patient Care Coordinator

Nature Coast Rehabilitation
09.2015 - 07.2022
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced patient care by implementing efficient scheduling and coordination processes.
  • Streamlined communication between healthcare providers, resulting in improved patient outcomes.
  • Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Front End Supervisor

Winn Dixie Grocery Store
01.2015 - 09.2015
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Managed inventory levels in front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Supervisor, Back Door Receiver, Cash Office

Walmart
03.2008 - 01.2015
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Some College (No Degree) -

Pensacola Junior College
Pensacola, FL

Skills

  • HIPAA Compliance Knowledge
  • Patient Scheduling Expertise
  • Insurance Verification
  • Patient check-in
  • Appointment Scheduling
  • Customer Service
  • EMR
  • Computer Skills

Timeline

Clinical Service Representative

University Of Florida
07.2023 - Current

Patient Coordinator

UF Health Shands Hospital
10.2022 - 07.2023

Office Representative

Allstar Medical Supply
07.2022 - 10.2022

Office Manager, Patient Care Coordinator

Nature Coast Rehabilitation
09.2015 - 07.2022

Front End Supervisor

Winn Dixie Grocery Store
01.2015 - 09.2015

Supervisor, Back Door Receiver, Cash Office

Walmart
03.2008 - 01.2015

Some College (No Degree) -

Pensacola Junior College

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Vonda Williams