Vondaleia Kouka
Randallstown,MD
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
22
22
years of professional experience
Work History
Office Manager
Taylor Wellness Center
Pikesville, MD
06.2024 - Current
- Developed and implemented office policies and procedures.
- Provided administrative support by scheduling appointments, answering phones, and managing correspondence.
- Assisted in scheduling appointments for patients and maintaining accurate records.
Direct Support Professional
Emerge, Inc
Columbia, MD
02.2022 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
Support Staff
Shurra, Inc
Pikesville, MD
08.2021 - 01.2022
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Kept records of all maintenance activities including costs incurred and materials used.
- Followed established safety procedures while performing all tasks related to caretaking duties.
Receptionist Administrator
STV, Inc
Windsor Mill, MD
08.2002 - 03.2020
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Assisted with coordination of events including booking venues, catering services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Coordinated meetings between internal departments and external partners and clients.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Scheduled maintenance visits for office equipment such as computers or printers.
Education
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD06-1992
General Studies
Baltimore City Community College
Baltimore, MDSkills
- Administrative Support
- Inventory Control
- Customer Service
- Data Entry
- Office Management
- Vendor engagement
- Scheduling and calendar management
- Scheduling Coordination
- Database Administration
- Organizational Skills
- Behavioral Management
- Patient Companionship
- Documentation
Timeline
Office Manager
Taylor Wellness Center
06.2024 - Current
Direct Support Professional
Emerge, Inc
02.2022 - 05.2024
Support Staff
Shurra, Inc
08.2021 - 01.2022
Receptionist Administrator
STV, Inc
08.2002 - 03.2020
High School Diploma -
Baltimore Polytechnic Institute
General Studies
Baltimore City Community College
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