Vondecia James
Winter Haven,Florida
Summary
Experienced patient support and care professional with a background in nursing assistance, medical records, and hospital registration. Known for compassionate care, strong communication, attention to detail, and discreet handling of sensitive information.
Overview
29
29
years of professional experience
Work History
Warehouse Specialist
Mclane Southeast
Kissimmee, Florida
10.2016 - Current
- Picked customer orders using warehouse scanners and pick tickets.
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
- Performed regular maintenance on warehouse equipment to ensure operational efficiency.
Certified Nursing Assistant
Opis
Lakeland, Florida
05.2015 - 10.2016
- Monitored vital signs, promptly reported changes to nursing staff to ensure timely interventions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted residents with bathing, dressing, grooming, and toileting care to promote comfort and dignity.
- Communicated resident needs clearly with nurses and care team.
- Recorded care tasks in resident charts and shift reports.
- Provided drinking water to residents throughout the day. and nourishment to residents.
Patient Service Representative
Lakeland Regional Hospital
Lakeland, Florida
06.2011 - 06.2013
- Registered patients at Lakeland Regional Hospital using electronic health record systems.
- Verified insurance eligibility and demographics to facilitate smooth hospital admissions and visits.
- Collected copayments and clarified billing policies to ensure patient understanding and satisfaction.
- Responded to incoming calls in a professional and courteous manner. and routed patient inquiries to proper hospital staff.
- Assisted patients with forms, consents, and registration paperwork at reception.
- Entered patient demographic data into electronic health record system.
- Provided helpful assistance by anticipating and responding to the needs of patients and family members.
Judge Assistant
State of Florida DOH
Lakeland, Florida
08.2001 - 09.2010
- Coordinated judicial calendars and hearing schedules for Florida Department of Health proceedings.
- Prepared case files, exhibits, and notices for judge review.
- Communicated scheduling updates with judges, attorneys, and agency staff.
- Organized case files, maintained records and monitored deadlines related to filings.
- Maintained confidential records and organized court-related documents.
- Performed administrative duties such as filing paperwork, scheduling appointments and responding to inquiries from the public.
Medical Records Clerk
Winter Haven Baycare Hospital
Winter Haven, Florida
01.1998 - 01.2001
- Processed incoming medical records requests to ensure timely access for healthcare providers.
- Retrieved medical charts for healthcare staff to facilitate accurate filing in medical records.
- Pulled patient charts for upcoming appointments to support efficient patient care.
- Scanned incoming documents to digitize and organize records efficiently.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Updated patient files with new medical information.
Education
High School Diploma -
Winter Haven High
Winter Haven, FL06-1989
Skills
- Attention to detail
- Time management
- Effective communication
- Compassionate care
- Problem solving
- Confidential and discreet
- Prioritizing work
- Dedicated team player
Timeline
Warehouse Specialist
Mclane Southeast
10.2016 - Current
Certified Nursing Assistant
Opis
05.2015 - 10.2016
Patient Service Representative
Lakeland Regional Hospital
06.2011 - 06.2013
Judge Assistant
State of Florida DOH
08.2001 - 09.2010
Medical Records Clerk
Winter Haven Baycare Hospital
01.1998 - 01.2001
High School Diploma -
Winter Haven High