Vondell Maxine Prime-Owens
Cedar Rapids,IA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Permanent Supportive Housing Case Manager
Willis Dady Homeless Services
04.2022 - 09.2025
- In this position I work with the homeless population and oversee 4 locations of their PSH program. This currently holds 18 clients with a capacity of 23. In this role I worked closely with each client to help them identify their barriers and find ways to help them become self-sufficient while maintaining housing. While at Willis Dady I have been able to use the skills that included but are not limited to time management not just of my own schedule of the schedule of others. I have taken part in annual training which includes trauma-informed care, mental first aid and many others that allow me to maintain the required CEU’s for this position. I was also able to acquire new skills including but not limited to learning and using new computer systems, writing and keeping up with progress notes and contact logs. I was also able to learn how to offer case management with more empathy and meeting people where they’re at. I have also learned to read and understand grants that help pay for large number of services including payroll and repairs.
- During my time with Willis Dady, I also implemented a new onboarding system that the company currently uses. This system includes a new-hired program that will allow all new hires to have a person not on their team to meet with and build trust with. This is to help new-hires to have the ability to meet and learn about other people’s positions and learn who they are working with. Both of these new policies are very successful.
Founder and board member
Chain Reaction bike hub
10.2023 - 06.2025
- I was a founding member of this non-profit organization located here in Cedar Rapids. I worked very closely with Linn County Public Health, Solid Waste and other companies and organizations to start this non-profit from the ground. Here I was able to learn and see what it takes to start a non-profit from finding funding to finding donors and volunteers. I not only helped to start it, once it opened, I was head of the volunteer community. This organization is 100% volunteer run and operated so that is and was the largest part of the company. It was my responsibility to organize training classes for new volunteers and run them. I also had to create a whole program complete with new policies and regulations that met the requirements of our grants and mission.
Administrative Assistant
M2X Energy
01.2021 - 02.2022
- This position was for a HVAC and insulation company where skills such as phone etiquette, use of office equipment, scheduling of up to 4 crews and 3 service persons were used.
Administrative Assistant
Equipping Youth
08.2019 - 11.2019
- This was a non-profit organization that went into schools to help children. Additional skills used here was the ability to translate from English to Spanish while also using office skills.
Customer Service Representative
Safelite Auto Glass
01.2019 - 07.2019
- Calls center position answering calls and helping customers with auto glass claims.
Customer Service Representative
Linn Star Transfer
09.2017 - 10.2018
- Call center position answering calls and helping customers and delivery crew with the deliveries in both English and Spanish.
Education
Administrative Certification -
Kirkwood College
Cedar Rapids, IA12.2019
Diploma - Medical Assisting
Kirkwood College
Cedar Rapids, IA08.2012
Diploma - undefined
Jefferson High School
Cedar Rapids, IA05.1999
Skills
- Conflict resolution
- Collaboration inside and outside of the organization
- Reading and understanding grants
- Implementing trauma informed care with clients and other staff
- Schedule and confirm appointments for clients, customers, and supervisors
- Create, maintain, and enter information into databases
- Operate office equipment such as fax machines, copiers or phone systems and arrange for repairs when equipment malfunctions
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Housing assessment
- Maintaining confidentiality
- Behavioral support
- Community resource navigation
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Patient confidentiality
- Relationship building
- Patient support
- Documentation and recordkeeping
- Task prioritization
- Assessing needs
- Interpersonal skills
- Care coordination
- Networking with staff
- Goal setting
- Professionalism
Accomplishments
- Collaborated with team of three in the development of the strategic goals
- Achieved a new onboarding process for the company by completing a new onboarding policy with accuracy and efficiency.
- Documented and resolved cross team distrust which led to better collaborations between the whole organization and is still used.
Certification
- Certified sore representative, motivated interviewing,Service point, Trama informed, administrative assistant.
Timeline
Founder and board member
Chain Reaction bike hub
10.2023 - 06.2025
Permanent Supportive Housing Case Manager
Willis Dady Homeless Services
04.2022 - 09.2025
Administrative Assistant
M2X Energy
01.2021 - 02.2022
Administrative Assistant
Equipping Youth
08.2019 - 11.2019
Customer Service Representative
Safelite Auto Glass
01.2019 - 07.2019
Customer Service Representative
Linn Star Transfer
09.2017 - 10.2018
Diploma - Medical Assisting
Kirkwood College
Diploma - undefined
Jefferson High School
Administrative Certification -
Kirkwood College
PROFESSIONAL ACHIEVEMENTS
- OPERATE NEW OFFICE TECHNOLOGIES AS THEY ARE DEVELOPED AND IMPLEMENTED.
- Able to track and log my own hours, while also changing to different grants while working on different programs.
- Learned Microsoft office along with outlook in a few days
- Ability to use multitask between systems at the same time
- COMPLETE FORMS IN ACCORDANCE WITH COMPANY PROCEDURES.
- Referring to company handbooks when policies are questioned
- Creating and implementing new policies and programs that meet the company mission and vision.
- Completing all required paperwork for all funding sources
- GRANT UNDERSTANDING
- Reading and understanding the requirements for grants
- Making sure all paperwork are complete in the files as needed for file reviews
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