Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vondra Mckinley

Lawrenceville

Summary

Seasoned Administrative Assistant II- Health Science at Gwinnett Technical College, adept in office administration and organization skills. Excelled in managing complex schedules and confidential document handling. Demonstrates exceptional communication and interpersonal skills, ensuring seamless operations and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Administrative Assistant II- Health Science

Gwinnett Technical College
Lawrenceville
06.2022 - Current
  • Assist the Dean and other staff members with general office procedures to include processing forms, answering of telephone, copier usage, while maintaining the use of supplies
  • Assist in providing administrative and clerical support functions to facilitate the workflow of the Health Sciences Division
  • Schedule meeting for the Dean of Health Sciences
  • Monitor the calendar for the Dean and Division Chair of Health Sciences
  • Enter travel plans in Concur for the Dean of Health Sciences
  • Reserve rooms for the Health Sciences Department
  • Complete Credentialing Packets for New Hire for the Health Sciences Division
  • Managed Office files, records, and documentation, ensuring accuracy and confidentiality

Registrar Assistant-Graduation

Gwinnett Technical College
Lawrenceville
12.2021 - 06.2022
  • Utilize mail merge to send out email blast to students and other faculty members regarding the Commencement Ceremony
  • Assist with the process of enter students’ data into the computer
  • Assist with the mailing students Degrees, Diplomas, and Certificates upon request
  • Assist with issuing tickets to students for the Commencement Ceremony
  • Assist with printing of students Awards

Customer Service Assistant

Gwinnett Technical College
Alpharetta
12.2019 - 12.2021
  • Responsible for sending out daily emails letting the staff know who would be on campus and what activities would be happening as well
  • Displayed high skill levels in data entry and accurately entering student’s information into various databases
  • Utilized excellent organizational and communication skills to help maximize the overall customer experience and department efficiency
  • Listened attentively and assisted customers who had problems communicating requests
  • Accomplished tasks assigned in a timely manner and beyond general support level
  • Obtains FERPA, residency forms, etc from students
  • Uses CRM system (scheduling, checking student’s applications, resetting passwords, etc
  • Handles sensitive and confidential information and matters with discretion, tact and diplomacy and serve as a resource for the office, faculty, staff and students
  • Enters data from forms, records, reports, and/or other sources into computer for purposes such as maintaining databases

Customer Service Assistant

Gwinnett Technical College
Lawrenceville
06.2016 - 12.2019
  • Assist students, parents, faculty and staff with directions to and from the college including front desk check-ins and correcting paperwork
  • Provide basic knowledge of new student application process, school policies, web navigation, and student accounts
  • Handle student inquiries and complaints
  • Calm angry students by locating resources to assist them with their problems
  • Interface daily with Internal Faculty
  • Collaborate with the customer service team to help students accurately and efficiently
  • Uses Banner System on a daily basis to put in notes on received documents, check holds, check application status, etc
  • Operates a multi-line telephone consoler for technical college in order to relay incoming calls
  • Performs advanced and diversified clerical duties with a comprehensive level of experience
  • Provided accurate and updated information about the admissions process, student accounts, school policies, and web navigation to students
  • Handled student inquiries and complaints in person, via email and over the phone in a timely manner while maintaining a professional manner when speaking with upset students or visitors

Education

Diploma - Business Technology

Gwinnett Technical College
Lawrenceville, GA
04-2018

Certificate - Medical Billing Clerk and Front Office Assistant

Gwinnett Technical College
Lawrenceville, GA
04-2018

Certificate - Administrative Support Assistant

Gwinnett Technical College
Lawrenceville, GA
12-2014

Associate - Computer Programming

Wallace Community College
Selma, AL
01.1998

Skills

  • Microsoft Office Suite
  • Calendar Management
  • Managing complex schedules
  • Organizing meetings using Outlook
  • Office administration
  • Organization skills
  • Confidential document handling
  • Communication skills
  • Interpersonal skills
  • Database Management
  • Data Entry
  • Reporting
  • Banner Web App
  • SharePoint
  • Ellucian Recruit
  • CISCO phone agent
  • CRM
  • Teams
  • Sherpa Help Desk
  • Co-Pilot
  • Planner
  • Dashboard
  • 25 live
  • Team Georgia Marketplace
  • SAP Concur
  • Multitasking and prioritization
  • Meeting coordination
  • Customer service

Timeline

Administrative Assistant II- Health Science

Gwinnett Technical College
06.2022 - Current

Registrar Assistant-Graduation

Gwinnett Technical College
12.2021 - 06.2022

Customer Service Assistant

Gwinnett Technical College
12.2019 - 12.2021

Customer Service Assistant

Gwinnett Technical College
06.2016 - 12.2019

Diploma - Business Technology

Gwinnett Technical College

Certificate - Medical Billing Clerk and Front Office Assistant

Gwinnett Technical College

Certificate - Administrative Support Assistant

Gwinnett Technical College

Associate - Computer Programming

Wallace Community College

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