Vondre Davis
Oklahoma City
Summary
Results-driven business professional prepared for leadership roles in dynamic environments. Extensive background in managing cross-functional teams and executing growth strategies. Renowned for team collaboration and adaptability in achieving business objectives. Proficient in strategic planning, financial oversight, and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Director
Sagora Senior Living
02.2024 - Current
- Oversee all operations and departments within the community including resident care, business office, sales, culinary, housekeeping, activities, and maintenance
- Oversee management of all team members including recruiting, training, discipline, and coaching
- Build relationships with residents and families
- Partner with Sales and Marketing Director to achieve 100% occupancy
- Hold regular meetings with staff, directors, residents, and resident families
- AP and AR for the community
- Maintaining associate files and assisting with new hire paperwork
- Generate resident statements and maintain accounts
- Generate payroll semi-monthly and maintain PTO records for all associates
- Operate department within budgetetary guidelines
- Assist management team including Executive Director and Home Office staff
- Perform administrative functions in support of the Executive Director
- Address resident concerns in regards to bills and accounts
- Supervise front desk staff
- Serve as Manager on Duty as assigned
- Work with management and department heads to market and manage the community
Emergency Youth Shelter Staff
Mid-Del Youth & Family Center
01.2023 - Current
- Must be computer literate and have accurate typing skills as well as the ability to operate a variety of office equipment;
- Excellent written and verbal communication, organizational, problem-solving, interpersonal and analytical skills required;
- Attends and participates in any training related to job duties such as child abuse/neglect, substance abuse, domestic violence, sexual abuse, and trauma
- Participates in a rotating on call schedule during non-business hours, including evenings, weekends and holidays
- Assists the team with taking resource and referral phone calls
- Provides written reports and/or testimony regarding the progress of families to the appropriate court of jurisdiction
- Must be willing to flex hours during the week to accommodate families schedules
- Promotes and demonstrates appropriate respect for cultural diversity, conveying a non-judgmental attitude while working with a diverse population
- Applies cultural competence to all aspects of the position
- Connects children and families to resources and education on sexual abuse, physical abuse, psychological abuse, and neglect
- Engages children and families in order to collect information to assist with determining needs
- Conducts family team meetings in order to help develop individual service plans
- Conducts monthly home visits to children placed in biological home, foster home, therapeutic foster care homes, group homes, inpatient facilities, youth shelters, etc
- Prepares person-centered assessments and makes appropriate referrals to Director/Asst
- Director of Shelter
- Provides transportation for shelter resident's as needed
- Provides case management services including contact with service providers along with thoroughly documenting case notes
- Employee is responsible for all other duties as assigned
- Provide quality nursing care to residents in an environment which promotes their rights, dignity, freedom of choice, and individuality
- Knowledgeable of the individualized care plan for residents and provide support to the resident according to the care plan
- Contribute to the care planning process
- Attend to the individual needs of residents which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating, or other needs in keeping with the individuals' care requirements
- Maintain the comfort, privacy, and dignity of each resident in the delivery of services to them
- Interact with residents in a manner that displays warmth and promotes a caring environment
- Assist in maintaining a safe, neat, and clean environment and report environmental deficiencies to the charge nurse
- Observe residents for changes in condition or behavior and promptly report these changes to appropriate licensed nursing personnel
- Answer residents' call bells promptly and courteously
- Assist with orienting residents and their families to the campus upon admission and to the unit when transfers occur
- Lift, move, and transport residents, using proper body mechanics or lifting devices for accident prevention
- Communicate and interact effectively and tactfully with the residents, visitors, families, peers, and supervisors
- Cooking and housekeeping duties, as assigned
- Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials
- Walk extensively around the shelter while making rounds every 30mins
- Protects privacy and confidentiality of information and location pertaining to the residents, employees, facility information and records
- Maintains safe and secure working environment and practices safe working habits
Operation Supervisor
Davis Management Group LLC
01.2017 - Current
- Collaborated with colleagues to discuss market information and strategies
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Carried out evictions in accordance with the law
- Completed background checks for tenant screening
- Created and delivered notices regarding rent payments
- Created financial reports for each complex at the end of every month
- Maintained yard care equipment such as mowers, trimmers, and ladders
- Received and deposited rent payments on a monthly basis
- Performed walk-out inspections and maintained detailed records at the end of tenants' leases
- Scheduled meetings, showings, and appointments for potential tenants
- Mentored, trained and supported company's cross-functional teams, including customer service, marketing, sales, accounting and manufacturing
- Oversaw logistics and operations of events including site assessments and cost estimates
- Worked closely with management and vendors to successfully plan large-scale events, including trade shows, conferences, dinner parties and special events
- Maintained corporate and management shopping accounts for events
Staffing Coordinator
OU Health
03.2023 - 04.2024
- Detail-oriented and the ability to maintain both a digital and a paper filing system
- Possessing excellent communication and written skills to effectively speak to employees and write reports
- Mathematical skills to verify payroll accuracy
- Being familiar with individual job descriptions to provide properly-trained employees for each shift
- Interpersonal skills to develop relationships with temporary placement agencies
- Identifies the company's staffing needs and develops strategies to fulfill them
- Screens candidates and supports the recruitment and training processes
- Ensures the compliance of all staffing procedures with the company policies and legal standards
- Assists with employee work schedules
- Prepares timely staffing reports and updates for management
- Ensures correct employee compensation by collaborating with payroll coordinators/associates
- Adhere to Nursing Ratio Guidelines
- Assist Directors and Unit Management on providing staffing Support
- Setting up Orientation shifts for Registered Nurses, Licensed Practical Nurse and Licensed/Unlicensed Aides & Techs
- Answer Staffing Office Cellphone and Landline
- Collaborate with Bed-board and Clinical Coordinators to ensure Units are adequately staffed for future and present shifts
- Assist other locations with Staffing Supplements when possible
- Manage Float Pool Staff
- Document Late Arrivals, NCNS, OT and other scheduling discrepancies when necessary
- Collaborate with Hospital Executives on critical Staffing issues
- Send out Daily Reports to Hospital Executives and Directors of Hospital
- Send out Daily emails to Leadership
- Host Staffing Huddle Meetings with Management and Executive Staff
Plasma Center Operations Supervisor
Takeda Pharmaceuticals
02.2022 - 02.2024
- Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities
- Effectively schedules employee hours to meet the needs of the business
- Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center
- Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures
- Addresses donor and employee concerns in a timely manner
- Identify operational opportunities for continuous improvement, Initiate changes to center procedures/processes as needed through use of companies approved procedures(including but not limited to 5s, Value Stream mapping and Kaizen)
- Effective team coaching and counseling
- Reinforcing the reputation and development of the company
- Perform change of lot on Soft goods
- Perform and maintain knowledge in servicing damaged/faulty Aurora Plasmapheresis machines
- Respond and analyze HB detect alarms associated with Aurora machines
- Perform quarterly and annual tube sealer maintenance
- Attention to detail and ability to work and identify business needs alone
- Properly documents and counsels employees on non-conforming events, working with management to determine root cause
- Perform all non-core area tasks, and those limited to Center Supervisor and above
- Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas
- Provides regular feedback to employees and management regarding center and employee performance
- Ensures that employees are committed to customer service expectations
- Fosters teamwork
- Works collaboratively with staff, peers, and management to achieve business goals
- Communicates continuously and resolves conflicts proactively
- Participates in the employment application pre-screening and interviewing process for center staff
- Initiates employee disciplinary action in accordance with company policies and procedures, as necessary
- Good verbal communication and customer service skills
- Lifting(greater than 32 pounds ), stooping, bending, crouching and/or reaching above the shoulders and below the knees
- Adhere to all Federal, public and private 3rd party and internal Managing agencies on day to day basis
- Attention to detail and ability to work independently
- Demonstrated technical competence
- Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment
- Ability to read and follow Standard Operating Procedures(SOPs) and to maintain complete and accurate records
- Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification
Certified Medical Assistant/CSA
Immediate Care of Oklahoma
08.2020 - 02.2022
- Be prepared to share the Mission Statement and Motto of Immediate Care of Oklahoma in a manner that provides understanding of who we are, what we do, how we do it and your role therein
- Adhere to all Policy and Procedures of Immediate Care of Oklahoma
- Complete, have validated and submit to Coordinator Medical Training Levels 1-4
- Ascribe to and attempt to incorporate the principles of Character Core in the performance of the following Tasks and Responsibilities
- Interview/triage patient and care givers as required to secure and confirm chief health concern/reason for visit and past pertinent family medical history as needed to determine treatment options for patient
- Secure information pursuant to ancillary health concerns that are germane to treatment and continuum of care
- Solicit, measure and electronically record vital signs and information concerning the patients health, to specifically include a complete list of all medications
- As requested, share chief health concerns and ancillary information received during the above with provider and medical team
- Assist all staff (medical and CSA) with procedures and documentation, including additional data posting to patients chart/medical records as required to insure continuum of care by ICO and/or other health provider
- Successfully perform medical procedures or medications, laboratory, X-ray, and electrocardiogram testing as requested and/or required by provider(at a level of proficiency approved by the medical director of your clinic), designated by regular proficiency testing as required by ICO Management (see 3 under Agree and Commit above)
- Maintain cleanliness and organization of exam rooms and medical areas
- Prepare patient and exam room for examination as requested by the provider (i.e
- Drape patients with covering and position equipment, instruments and supplies)
- Assist with inventory of medical supplies, supplies and related materials, confirming expiration dates of all supplies
- Referrals-Contact affiliated medical facilities and departments, clinics, doctor offices, and or associated professional sources to schedule patient for additional testing or treatment
- Participate in three (3) day call back of new patients or those requiring reports of test results
- Maintenance of log books and other record keeping as required by Administration
- Perform additional patient/clinic services as required and directed by medical staff
- Review, cross-train and be prepared to perform duties of CSA as required.Often MA and CNA staff are requested to fill the role of a CSA staff member and therefore, as a part of their job responsibilities, this request is made
- Work with/assist fellow staff (home clinic as well as associate facilities) to create a total care environment
- Demonstrate an attitude of flexibility and cooperation
- Demonstrate a willingness to learn and teach with a desire to improve your personal skill sets and those of fellow staff with whom you are associated
Community Business Office Manager
Fountain Brook Assisted Living
09.2019 - 07.2020
- Supports company operations by maintaining office systems and supervising staff
- Maintains office services by organizing office operations and procedures
- Preparing and maintaining Community staff and Department manager Payroll
- Assist Departments With Administrative duties
- Maintain Accounts Receivable/Payable
- Maintain Billing for Residents
- Submit/Handle Long Term Care Claims
- Submit Expense reports
- Report to COO on all Delinquent Accounts weekly with an 'Plan to Collect' report
- Assist Sales Director on Referral Sources
- Build Outreach Relationships with Potential Clients
- Conduct Daily Meetings with Department Directors on Daily, Weekly, monthly and yearly Community news(Finances, Expected Census,etc)
- Submit Capital Expenditures for Approval to Corporate
- Process Check Requests
- Account Reconciliation
- Generate AR Aging Reports(Weekly & Monthly)
- Maintain Service Agreements/Contracts with Third Party Agencies
- Maintain Employee Files
- Maintain Records and Reports in Compliance to State and Federal expectation
- Conduct Safety Meetings and Trainings
- Operate Multi Phone line
- Order supplies for all departments (Maintenance, Nursing, Administration)
- Human Resources (Onboarding, Verify I9, Update Community level records for State and Corporate Audits and Reports, Process Terminations and provide appropriate documents to specified Third parties or Employees)
Floor Facilitator
Science Museum Oklahoma
12.2015 - 03.2020
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Facilitated educational outreach initiatives by coordinating visits with local schools and community organizations.
- Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
- Developed strong relationships with patrons through attentive listening skills and genuine interest in their experiences at the museum.
- Enhanced visitor experience by providing informative and engaging guided tours of the museum.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Sold admission, processed payments, and issued tickets.
- Maintained cleanliness and organization in all public areas of the museum, contributing to a positive visitor experience.
- Assisted in the planning and execution of special events, attracting new visitors and generating additional revenue for the museum.
- Facilitated hands-on learning activities for children, inspiring curiosity about history, art, or science through interactive experiences.
- Guided groups of up to 30+ people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Hosted events and activities and presented interactive experiences and demos
Donor Center Technician
Grifols
02.2019 - 12.2019
- Prepared patients for sampling
- Collected, stored and utilized samples of patient blood, urine and other important physical markers
- Assembled and operated various laboratory equipment according to instructions
- Recorded and analyzed all data that resulted from specimen observation
- Upholding the highest standards in patient confidentiality
- Examined patient specimens with various laboratory tools
- Ensured that all laboratory equipment was kept cleaned, cared for and in compliance with safety guidelines
Associate General Manager
Arby's
03.2015 - 09.2019
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Adhered to all store retail procedures and policies
- Accurately completed cash register transactions
- Deployed humor, patience and empathy to resolve customer issues
- Created promotional and marketing materials
- Educated customers about product options to exceed their experience
- Greeted and directed customers
- Handled incoming calls from customers who had product complaints
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Maintained records of sales
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
- Administered policies and procedures such as benefits, recruitment, training and development, employee performance, evaluations and appraisals, and exit interviews
- Assist new hires in creating and strengthening important skills that are critical to job performance
- Human Resource- (Processing New hires, Maintain employee records, Verify I9)
- Developed a regular maintenance schedule
- Tracked sales performance
- Assisted with payroll
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Provided daily reports in compliance with labor, federal and state requirements
- Ensured all staff upheld company standards such as 'Red hat service'
Receptionist
Legend Senior Living
05.2018 - 12.2018
- Organized and managed customer invoices and payments
- Answer Multi-Line phone
- Direct complaints, phone calls and tour inquiries to appropriate parties
- Assist Residence Director with any required task
- Assist Sales Director with any required task
- Take Resident payments and file in room specific folders
Education
Vocational school in Medication Administration Technician -
Metro Technology Centers
OK03.2024
Certificate Of Completion - Training Course-Administrator, RCAL
OKALA
Oklahoma09.2023
Vocational in Medical Assistant -
Mid-Del Technology Center
Midwest City, OK05.2018
High school Diploma -
Del City High School
Del City, OK05.2017
Skills
- Time management
- Customer service
- Telephone
- Inventory
- Office management
- Problem-solving
- Detail oriented
- Etiquette
- Presentation skills
- Excel
- Documentation
- Accounts Payable
- Management
- Word
- Microsoft Word
- Multi-line Phone Systems
- Property Management
- Accounts Receivable
- Payroll
- Financial Report Writing
- Events Management
- Bookkeeping
- Human Resources
- Accounting
- Event Planning
- Medical Records
- Vital Signs Experience (2 years)
- Interviewing
- Project Management
- General Ledger Accounting
- Budgeting
- Research
- SharePoint
- Account Reconciliation
- Bank Reconciliation
- Patient Care
- Venipuncture
- Medical Office Experience
- Phlebotomy
- Triage
- Laboratory Experience
- Journal Entries
- Experience Administering Injections
- Phone Etiquette
- Medical Coding
- Profit & Loss
- EMR Systems
- Epic
- Social media marketing
- Restaurant experience
- Store management
- Training & development
- Forecasting
- Vital signs
- 5S
- Guest services
- Sales
- Supervising experience
- Financial acumen
- POS
- Operations management
- Social media management
- Client and vendor relations
- Attention to detail
- Communications
- Customer acquisition
- Dependable
- Documentation and reporting
- Excellent communication abilities
- Inventory management
- Multi-tasking and negotiation
- Outstanding people skills
- Strong communication
- Well-organized and detailed
- Telephone Etiquette
- Microsoft 2013 Excel 2013
- Vitals Program
- Medical Office procedures
- Computer Fundamentals
- Budget planning and tracking
- Staffing
- Office Management
Certification
- Certified Medical Assistant
- CPR Certification
- Notary Public
Assessments
- Customer focus & orientation, Proficient, 01/01/23
- Recruiting, Proficient, 01/01/24
- Office manager, Proficient, 08/01/21
- General manager (hospitality), Proficient, 02/01/21
- Management & leadership skills: Planning & execution, Proficient, 01/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Business Director
Sagora Senior Living
02.2024 - Current
Staffing Coordinator
OU Health
03.2023 - 04.2024
Emergency Youth Shelter Staff
Mid-Del Youth & Family Center
01.2023 - Current
Plasma Center Operations Supervisor
Takeda Pharmaceuticals
02.2022 - 02.2024
Certified Medical Assistant/CSA
Immediate Care of Oklahoma
08.2020 - 02.2022
Community Business Office Manager
Fountain Brook Assisted Living
09.2019 - 07.2020
Donor Center Technician
Grifols
02.2019 - 12.2019
Receptionist
Legend Senior Living
05.2018 - 12.2018
Operation Supervisor
Davis Management Group LLC
01.2017 - Current
Floor Facilitator
Science Museum Oklahoma
12.2015 - 03.2020
Associate General Manager
Arby's
03.2015 - 09.2019
Vocational school in Medication Administration Technician -
Metro Technology Centers
Vocational in Medical Assistant -
Mid-Del Technology Center
High school Diploma -
Del City High School
- Certified Medical Assistant
- CPR Certification
- Notary Public
Certificate Of Completion - Training Course-Administrator, RCAL
OKALA
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