
Experienced Nurse Manager and Registered Nurse with over 7 years of progressive clinical and leadership experience across ambulatory care, medical-surgical, and neuro intermediate care settings. Proven leader in high-volume clinical environments with strengths in operations management, quality improvement, patient safety, and staff development. Currently pursuing a Master of Science in Nursing as a Psychiatric Mental Health Nurse Practitioner with integrated behavioral health experience, including psychiatric screening and crisis intervention support.
• Oversee daily clinical operations within a high-volume ambulatory care clinic supporting multiple specialty services
• Lead multidisciplinary teams, ensuring compliance with quality standards, infection control protocols, and patient safety initiatives
• Conduct performance evaluations, mentor RNs and LVNs, and address staffing needs to support clinical excellence and retention
• Manage clinic workflows and implement quality improvement initiatives to enhance efficiency and patient outcomes
• Serve as liaison between frontline staff and senior leadership to support operational goals and resolve clinical concerns
• Administer PHQ-9 depression screenings and conduct Columbia-Suicide Severity Rating Scale (C-SSRS) assessments for elevated risk
• Support crisis interventions and coordinate care for patients presenting with acute behavioral health needs
Supervised 16+ nursing staff members in a fast-paced ambulatory care clinic
• Coordinated daily staffing assignments, patient flow, and clinical priorities to ensure safe and efficient operations
• Performed patient triage, comprehensive assessments, telemedicine support, immunizations, and minor procedures
• Led patient safety and quality initiatives as Patient Safety Champion and Diabetes Ambassador
• Administered behavioral health screenings including PHQ-9 and supported crisis workflows when indicated
• Contributed to staff training, workflow optimization, and performance improvement efforts