Vonetta Jones
Lithonia,Georgia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Quantasolve Services
08.2018 - 11.2023
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Customer Associate
Rite Aid
02.2016 - 06.2018
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Streamlined the checkout process for faster transactions and improved customer experience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Provided personalized recommendations, leading to higher sales conversion rates.
- Contributed to inventory management, ensuring optimal stock levels and minimal waste.
- Handled customer returns professionally, maintaining strong client relationships while adhering to company policies.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA12.2024
Skills
- Client Relations
- Strategic Planning
- Customer Account Management
- Report Analysis
- Customer Advocacy
Timeline
Customer Success Manager
Quantasolve Services
08.2018 - 11.2023
Customer Associate
Rite Aid
02.2016 - 06.2018
Bachelor of Science - Social Work
Georgia State University
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