VONETTA LESLIE
JAMAICA,NY
Summary
To acquire a challenging position in the Security field where I can utilize my extensive security and leadership skills and abilities. SUMMARY: Outstanding Customer Service Excellent Team Player Excellent Communication Skills Ability to multi-task and prioritize tasks Ability to work under pressure in a fast-paced environment Mature, patient, responsible with a positive attitude
Overview
13
13
years of professional experience
Work History
Ambulatory Care Representative
Jamaica Hospital
05.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Security Officer
Jamaica hospital
11.2021 - Current
- Responsible for maintaining a safe environment for hospital patients,staff, and visitors.
- Actively monitoring and surveilling persons entering hospital facilities and controlling access to sensitive areas.
- Assist management in enforcing safety regulations.
- Maintaining front desk visits sign-in roster.
- Documenting and maintaining incident log reports.
- Utilizing verbal techniques to deesculate crisis situations.
- Conducting buildings and grounds surveillance to detect and report safety violations.
- Enforcing access control policy.
- Assisting clinical staff with psychiatric patients.
- Documenting and reporting all traumas that enter the hospital.
- Responding to codes announced on the PA system.
- Directing patients to their proper locations.
- Utilizing the computer system epic to assist patients with information.
- Trained new security officers on safety protocols and company standards.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Detected and reported unauthorized personnel and activities.
Public Safety Officer
ROCHDALE VILLAGE, INC
07.2018 - 02.2020
- Patrol buildings, lobbies, stairwells, and other assigned areas to prevent and detect signs of intrusion and ensure the security of residents
- Monitor entrances to the mall, parking lots, vendors and patrons, and other persons to guard against theft and maintain the security of premises, residents, and staff
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency such as fire, crimes in progress, vehicle accidents, personal injuries, medical emergencies, etc
- Answer alarms and investigate disturbances
- Circulate among patrons or employees in the malls to preserve order and protect property
- Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises using force when necessary.
Corrections Officer
GEO QUEENS DETENTION FACILITY
01.2021 - 01.2020
- Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas, and visitation areas
- Coordinates and monitors inmate or detainee movements, conducting counts, and provides emergency response as needed
- May be assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer, etc., as required by management
- Providing security in program activities and supervises labor crews in various areas around the facility
- Conducts shakedown for contraband materials, either individually or as part of a specialized team
- Confiscates contraband in accordance to facility and contracting agency policies and procedures
- Initiates disciplinary reports on inmates or detainees
- Prepares reports and maintains daily logs as required
- Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness, or trauma
- Promotes facility cleanliness and reports need for maintenance or repairs
- Serves as a member of special teams to respond to emergencies as required
- Completes training courses as required by facility training standards
- Performs correctional duties for any shift as defined by management
- Performs other duties as assigned.
Security Guard
FJC – JFK AIRPORT
01.2015 - 01.2018
- Inspected all shipments of food products and stored merchandise being moved to and from the stockrooms to other locations through the loading dock
- Verified that all warehouse workers Port Authority I.D.’s were visible and not expired
- Documented all merchandise and equipment going to and from the sterile corridor
- Verified vetting forms for all security detail escorts and documented all escorts with New York State I.D.’s and vetting forms
- Inspected items and/or equipment being brought into the terminal by contractors or non-airport personnel for prohibited items listed on the TSA prohibited list
- Responded to all door alarms located in the sterile corridor within a set time of three minutes
- Ensured all employees and non-employees were compliant with all of IAT rules and regulations.
Manager / Key Holder
RAINBOW SHOP
01.2011 - 01.2015
- Opened and closed the store
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Instructed staff on how to handle difficult and complicated patrons and sales
- Greeted customers and answered customers’ questions about the merchandise
- Assisted customers in making merchandise selections, based on customers’ preferences
- Used suggestive selling techniques to increase sales
- Identified prices of goods and tabulated bills using cash registers or optical price scanners
- Received payments by cash, charge cards, or automatic debits
- Issued receipts and change due to customers
- Packed customer purchases in bags
- Processed merchandise returns and exchanges
- Stocked shelves, racks, and tables with the new or returned merchandise
- Inventoried merchandise and recorded the results when inventory dropped to a specific level
- Recorded employee information to maintain and update payroll records and finalized employee payroll
- Hired staff for various duties
- Assured that the store was cleaned and merchandised.
Education
Some College (No Degree) - Business Administration
YORK COLLEGE
GED -
York College of The City University of New York
Jamaica, NYCERTIFICATES: Fireguard F01 Certified, Fireguard F60 Certified, BLS (AED, CPR) American heart Association,8&16 hour certification,security guard certified -
Skills
- CCTV Surveillance
- Screening Wands
- Interior and Exterior Patrol
- First Aid and CPR Certified
- Detail-Oriented
- Employee and Visitor Screening
- Customer Service
- CCTV Monitoring
- Emergency Response
- Security Team Coordination
- CPR Certified
- First Aid Training
- Attentive and Observant
- De-escalation Techniques
- Report Writing
Timeline
Ambulatory Care Representative
Jamaica Hospital
05.2023 - Current
Security Officer
Jamaica hospital
11.2021 - Current
Corrections Officer
GEO QUEENS DETENTION FACILITY
01.2021 - 01.2020
Public Safety Officer
ROCHDALE VILLAGE, INC
07.2018 - 02.2020
Security Guard
FJC – JFK AIRPORT
01.2015 - 01.2018
Manager / Key Holder
RAINBOW SHOP
01.2011 - 01.2015
Some College (No Degree) - Business Administration
YORK COLLEGE
GED -
York College of The City University of New York
CERTIFICATES: Fireguard F01 Certified, Fireguard F60 Certified, BLS (AED, CPR) American heart Association,8&16 hour certification,security guard certified -
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