Vong Pham
DFW,TX
Summary
Dynamic executive with a proven track record at BettrAi Inc., driving strategic initiatives and optimizing operations. Expert in financial modeling and client relations, achieving a 27% boost in cross-departmental efficiency. Adept at building high-performing teams and implementing technology strategies that enhance organizational performance and growth.
Overview
38
38
years of professional experience
Work History
Chief of Staff & Operations
BettrAi Inc.
Fort Worth, TX
01.2021 - Current
- Served as executive proxy for the CEO, leading strategic initiatives, investor relations, and key client negotiations.
- Designed and implemented scalable operational frameworks using data-driven KPIs, boosting cross-departmental efficiency by 27%.
- Directed AI-enabled analytics initiatives to optimize resource allocation, clinical workflows, and operational decision-making.
- Developed and monitored financial models, budgets, and forecasts to support sustainable growth and strategic planning.
- Led HR strategy and talent acquisition to build high-performing, AI-savvy teams, improving retention and productivity.
- Advised on emerging technology trends, including AI-driven healthcare analytics, interoperability solutions, and digital transformation strategies.
- Implemented workflow automation and process optimization across sales, product, and operations, reducing operational bottlenecks.
- Business Growth Strategist for a cloud-based healthcare orchestration platform leveraging AI to integrate EMR data, optimize population health management, and improve provider workflows.
Chief Executive Officer
Infotech IT Solutions, Inc.
Richardson, TX
01.2018 - 01.2021
- Directed all aspects of corporate management, financial operations, and service delivery for a regional IT solutions and IT staffing firm, overseeing both client-facing services and internal operational excellence.
- Managed day-to-day business operations across multiple service lines, ensuring efficiency, scalability, and high-quality service delivery to a diverse client base.
- Oversaw full P&L responsibility and cash flow management for multiple business units, implementing cost controls that reduced operating expenses by 28% while maintaining service quality.
- Expanded the company's service offerings to include enterprise systems integration, managed IT staffing solutions, and technical consulting, driving 22% revenue growth within three years.
- Developed and executed multi-year strategic plans, aligning operational initiatives with long-term business goals and market trends.
- Strengthened relationships with key clients, negotiated contracts, and improved client retention and satisfaction year-over-year.
- Built, mentored, and scaled high-performing teams across operations, finance, and IT staffing, fostering a culture of accountability, collaboration, and performance.
- Implemented operational workflows, reporting systems, and KPI frameworks to monitor business performance and support data-driven decision-making.
- Regional IT solutions and IT staffing firm.
Executive Vice President of Operations
Techforce Technology, Inc.
Richardson, TX
01.2005 - 01.2018
- Directed operations for a 500+ employee IT services firm, providing enterprise IT staffing, lifecycle management, and technical consulting services.
- Reduced client overhead by 35% through strategic staffing models and operational optimization.
- Managed multimillion-dollar budgets, financial reporting, and resource allocation across diverse projects and accounts.
- Developed and implemented lifecycle management processes for IT assets, including procurement, deployment, maintenance, and disposal.
- Negotiated vendor and supplier contracts exceeding $25M annually, optimizing cost efficiency and service quality.
- Implemented technology solutions including barcode and indoor positioning systems, increasing asset tracking accuracy by 40%.
- Built and mentored cross-functional teams in IT support, project management, and client services, fostering a high-performance culture.
- IT services firm providing enterprise IT staffing, lifecycle management, and technical consulting services.
Vice President of Operations
AIC Systems
Garland, TX
01.1988 - 01.2004
- Oversaw strategic planning, sales operations, procurement, and nationwide IT support for a systems integration company.
- Directed a $65M sales portfolio, approving all project proposals and optimizing resource allocation.
- Designed and executed innovative sales strategies, increasing revenue and market share across multiple regions.
- Led full-cycle asset management, supply chain logistics, and IT service operations, improving operational efficiency and client satisfaction.
- Developed and enforced operational policies ensuring compliance with R2, NAID, and EHS standards.
- Introduced KPI frameworks and performance monitoring systems that enhanced accountability and productivity across all departments.
- Managed large, geographically distributed teams, providing leadership, mentorship, and operational guidance to achieve business objectives.
- Systems integration company providing nationwide IT support.
Education
Graduate Certificate - Finance & Business
SMU Cox School of Business
01.1999
Electrical Engineering Technician Certificate -
DeVry Technical Institute
01.1988
Electrical Technician Certificate -
Mountain View Community College
01.1985
High School Diploma -
North Dallas High School
01.1984
Skills
- Executive Leadership
- Strategic Planning
- Operations Optimization
- Process Optimization
- Supply Chain Management
- Asset Lifecycle Management
- Procurement
- Contract Negotiation
- Financial Modeling
- Budgeting
- Forecasting
- Business Development
- Client Relations
- Organizational Design
- Change Management
- IT Integration
- Technology Strategy
- Risk Management
- Compliance
- EHS Oversight
- Staff Development
- Performance Management
References
- Scott Birdwell, CEO, sbirdwell@bettrai.com, 214-215-7971, BettrAi
- Carolyn Malone, HR, cmalone@bettrai.com, 214-507-2759, BettrAi
Languages
- Vietnamese
- Laotian
- English, Fluent
- Vietnamese, Fluent
- Laotian, Fluent
Timeline
Chief of Staff & Operations
BettrAi Inc.
01.2021 - Current
Chief Executive Officer
Infotech IT Solutions, Inc.
01.2018 - 01.2021
Executive Vice President of Operations
Techforce Technology, Inc.
01.2005 - 01.2018
Vice President of Operations
AIC Systems
01.1988 - 01.2004
Graduate Certificate - Finance & Business
SMU Cox School of Business
Electrical Engineering Technician Certificate -
DeVry Technical Institute
Electrical Technician Certificate -
Mountain View Community College
High School Diploma -
North Dallas High School