Vong Pham Khaodeuanepheng
Dallas,Texas
Summary
A visionary operations and technology leader with over 30 years of executive experience driving organizational growth, operational excellence, and business transformation. Known for building high-performing teams, implementing strategic initiatives, and delivering measurable financial and operational results across IT services, technology solutions, and healthcare platforms. Proven expertise in strategic planning, P&L management, supply chain and IT asset lifecycle operations, procurement, and client relationship management. Adept at leveraging emerging technologies, AI-driven analytics, and operational intelligence to optimize efficiency, scale business operations, and create sustainable growth. Recognized for thought leadership, ethical governance, and a results-oriented approach, with a track record of reducing costs, boosting revenue, and driving innovation in complex organizations. Multilingual executive fluent in English, Vietnamese, and Laotian, leveraging strong written and reading proficiency to build relationships, manage diverse teams, and bridge cross-cultural business contexts.
Overview
38
38
years of professional experience
Work History
Chief of Staff & Operations
BettrAi Inc.
01.2021 - Current
- Strategic operations leader for a cloud-based healthcare orchestration platform leveraging AI to integrate EMR data, optimize population health management, and improve provider workflows. Partnered with the CEO to align corporate vision with operational execution, driving efficiency, growth, and technology adoption across the organization.
- Key Achievements & Responsibilities:
- Served as executive proxy for the CEO, leading strategic initiatives, investor relations, and key client negotiations.
- Designed and implemented scalable operational frameworks using data-driven KPIs, boosting cross-departmental efficiency by 27%.
- Directed AI-enabled analytics initiatives to optimize resource allocation, clinical workflows, and operational decision-making.
- Developed and monitored financial models, budgets, and forecasts to support sustainable growth and strategic planning.
- Led HR strategy and talent acquisition to build high-performing, AI-savvy teams, improving retention and productivity.
- Advised on emerging technology trends, including AI-driven healthcare analytics, interoperability solutions, and digital transformation strategies.
- Implemented workflow automation and process optimization across sales, product, and operations, reducing operational bottlenecks.
Chief Executive Officer
Infotech IT Solutions, Inc.
01.2018 - 01.2021
- Directed all aspects of corporate management, financial operations, and service delivery for a regional IT solutions and IT staffing firm, overseeing both client-facing services and internal operational excellence. Provided visionary leadership across finance, operations, sales, HR, and technology deployment, ensuring alignment with strategic objectives and sustainable growth.
- Key Achievements & Responsibilities:
- Operational Leadership: Managed day-to-day business operations across multiple service lines, ensuring efficiency, scalability, and high-quality service delivery to a diverse client base.
- Financial Oversight: Oversaw full P&L responsibility and cash flow management for multiple business units, implementing cost controls that reduced operating expenses by 28% while maintaining service quality.
- Revenue Growth & Business Expansion: Expanded the company’s service offerings to include enterprise systems integration, managed IT staffing solutions, and technical consulting, driving 22% revenue growth within three years.
- Strategic Planning: Developed and executed multi-year strategic plans, aligning operational initiatives with long-term business goals and market trends.
- Client & Stakeholder Relations: Strengthened relationships with key clients, negotiated contracts, and improved client retention and satisfaction year-over-year.
- Team Development: Built, mentored, and scaled high-performing teams across operations, finance, and IT staffing, fostering a culture of accountability, collaboration, and performance.
- Process Optimization: Implemented operational workflows, reporting systems, and KPI frameworks to monitor business performance and support data-driven decision-making.
- Technology & Infrastructure Management: Oversaw IT service delivery, lifecycle management, and deployment of technology solutions to maximize client ROI and internal operational efficiency.
Vice President of Operations
Techforce Technology, Inc.
01.2005 - 01.2018
- Directed operations for a 500+ employee IT services firm, providing enterprise IT staffing, lifecycle management, and technical consulting services. Oversaw multiple business units delivering technical services to corporate clients nationwide.
- Key Achievements & Responsibilities:
- Reduced client overhead by 35% through strategic staffing models and operational optimization.
- Managed multimillion-dollar budgets, financial reporting, and resource allocation across diverse projects and accounts.
- Developed and implemented lifecycle management processes for IT assets, including procurement, deployment, maintenance, and disposal.
- Negotiated vendor and supplier contracts exceeding $25M annually, optimizing cost efficiency and service quality.
- Implemented technology solutions including barcode and indoor positioning systems, increasing asset tracking accuracy by 40%.
- Built and mentored cross-functional teams in IT support, project management, and client services, fostering a high-performance culture.
- Oversaw enterprise deployment projects from inception to completion, ensuring adherence to budgets, timelines, and quality standards.
Vice President of Operations
AIC Systems
01.1988 - 01.2004
- Oversaw strategic planning, sales operations, procurement, and nationwide IT support for a systems integration company. Managed operational execution for multiple client projects, ensuring profitability, compliance, and service excellence.
- Key Achievements & Responsibilities:
- Directed a $65M sales portfolio, approving all project proposals and optimizing resource allocation.
- Designed and executed innovative sales strategies, increasing revenue and market share across multiple regions.
- Led full-cycle asset management, supply chain logistics, and IT service operations, improving operational efficiency and client satisfaction.
- Developed and enforced operational policies ensuring compliance with R2, NAID, and EHS standards.
- Introduced KPI frameworks and performance monitoring systems that enhanced accountability and productivity across all departments.
- Managed large, geographically distributed teams, providing leadership, mentorship, and operational guidance to achieve business objectives.
Education
Graduate Certificate - Finance & Business
SMU Cox School of Business
01.1999
Electrical Engineering Technician Certificate - undefined
DeVry Technical Institute
01.1988
Electrical Technician Certificate - undefined
Mountain View Community College
01.1985
High School Diploma - undefined
North Dallas High School
01.1984
Skills
- Executive Leadership & Strategic Planning
- Operations & Process Optimization
- Supply Chain & Asset Lifecycle Management
- Procurement & Contract Negotiation
- Financial Modeling, Budgeting & Forecasting
- Business Development & Client Relations
- Organizational Design & Change Management
- IT Integration & Technology Strategy
- Risk, Compliance & EHS Oversight
- Staff Development & Performance Management
- Visionary Leadership & Ethical Governance
- Strategic Negotiation & Contract Management
- Organizational Turnaround & Change Acceleration
- Executive Communication & Stakeholder Alignment
LANGUAGES
English | Fluent
Vietnamese | Fluent
Laotian | Fluent
Timeline
Chief of Staff & Operations
BettrAi Inc.
01.2021 - Current
Chief Executive Officer
Infotech IT Solutions, Inc.
01.2018 - 01.2021
Vice President of Operations
Techforce Technology, Inc.
01.2005 - 01.2018
Vice President of Operations
AIC Systems
01.1988 - 01.2004
Electrical Engineering Technician Certificate - undefined
DeVry Technical Institute
Electrical Technician Certificate - undefined
Mountain View Community College
High School Diploma - undefined
North Dallas High School
Graduate Certificate - Finance & Business
SMU Cox School of Business