A visionary operations and technology leader with over 30 years of executive experience driving organizational growth, operational excellence, and business transformation. Known for building high-performing teams, implementing strategic initiatives, and delivering measurable financial and operational results across IT services, technology solutions, and healthcare platforms. Proven expertise in strategic planning, P&L management, supply chain and IT asset lifecycle operations, procurement, and client relationship management. Adept at leveraging emerging technologies, AI-driven analytics, and operational intelligence to optimize efficiency, scale business operations, and create sustainable growth. Recognized for thought leadership, ethical governance, and a results-oriented approach, with a track record of reducing costs, boosting revenue, and driving innovation in complex organizations. Multilingual executive fluent in English, Vietnamese, and Laotian, leveraging strong written and reading proficiency to build relationships, manage diverse teams, and bridge cross-cultural business contexts.
Work History
Chief of Staff & Operations, Business Growth Strategist, Sales Opportunity
BettrAi Inc.
Dallas, TX
01.2021 - Current
Strategic operations leader for a cloud-based healthcare orchestration platform leveraging AI to integrate EMR data, optimize population health management, and improve provider workflows. Partnered with the CEO to align corporate vision with operational execution, driving efficiency, growth, and technology adoption across the organization.
Key Achievements & Responsibilities:
Served as executive proxy for the CEO, leading strategic initiatives, investor relations, and key client negotiations.
Designed and implemented scalable operational frameworks using data-driven KPIs, boosting cross-departmental efficiency by 27%.
Directed AI-enabled analytics initiatives to optimize resource allocation, clinical workflows, and operational decision-making.
Developed and monitored financial models, budgets, and forecasts to support sustainable growth and strategic planning.
Led HR strategy and talent acquisition to build high-performing, AI-savvy teams, improving retention and productivity.
Advised on emerging technology trends, including AI-driven healthcare analytics, interoperability solutions, and digital transformation strategies.
Implemented workflow automation and process optimization across sales, product, and operations, reducing operational bottlenecks.
Chief Executive Officer
Infotech IT Solutions, Inc.
Richardson, TX
01.2018 - 01.2021
Directed all aspects of corporate management, financial operations, and service delivery for a regional IT solutions and IT staffing firm, overseeing both client-facing services and internal operational excellence. Provided visionary leadership across finance, operations, sales, HR, and technology deployment, ensuring alignment with strategic objectives and sustainable growth.
Key Achievements & Responsibilities:
Operational Leadership: Managed day-to-day business operations across multiple service lines, ensuring efficiency, scalability, and high-quality service delivery to a diverse client base.
Financial Oversight: Oversaw full P&L responsibility and cash flow management for multiple business units, implementing cost controls that reduced operating expenses by 28% while maintaining service quality.
Revenue Growth & Business Expansion: Expanded the company’s service offerings to include enterprise systems integration, managed IT staffing solutions, and technical consulting, driving 22% revenue growth within three years.
Strategic Planning: Developed and executed multi-year strategic plans, aligning operational initiatives with long-term business goals and market trends.
Client & Stakeholder Relations: Strengthened relationships with key clients, negotiated contracts, and improved client retention and satisfaction year-over-year.
Team Development: Built, mentored, and scaled high-performing teams across operations, finance, and IT staffing, fostering a culture of accountability, collaboration, and performance.
Process Optimization: Implemented operational workflows, reporting systems, and KPI frameworks to monitor business performance and support data-driven decision-making.
Technology & Infrastructure Management: Oversaw IT service delivery, lifecycle management, and deployment of technology solutions to maximize client ROI and internal efficiency.
Fostered a culture of innovation by implementing new technologies and methodologies across teams.
Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
Oversaw financial management, ensuring budget adherence and fiscal responsibility throughout the organization.
Streamlined communication processes to improve collaboration among departments and enhance project outcomes.
Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
Updated business processes, products, and team makeups to generate more business opportunities and cater to audience needs.
Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Monitored key business risks and established risk management procedures.
Maintained P&L and shouldered corporate fiscal responsibility.
Vice President of Operations
Techforce Technology, Inc.
Richardson, TX
01.2005 - 01.2018
Directed operations for a 500+ employee IT services firm, providing enterprise IT staffing, lifecycle management, and technical consulting services. Oversaw multiple business units delivering technical services to corporate clients nationwide.
Key Achievements & Responsibilities:
Reduced client overhead by 35% through strategic staffing models and operational optimization.
Managed multimillion-dollar budgets, financial reporting, and resource allocation across diverse projects and accounts.
Developed and implemented lifecycle management processes for IT assets, including procurement, deployment, maintenance, and disposal.
Negotiated vendor and supplier contracts exceeding $25M annually, optimizing cost efficiency and service quality.
Implemented technology solutions including barcode and indoor positioning systems, increasing asset tracking accuracy by 40%.
Built and mentored cross-functional teams in IT support, project management, and client services, fostering a high-performance culture.
Oversaw enterprise deployment projects from inception to completion, ensuring adherence to budgets, timelines, and quality standards.
Managed vendor relationships, negotiating contracts to optimize cost efficiencies without compromising quality.
Supported project management team for optimal performance.
Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Identified opportunities to improve business process flows and productivity.
Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
Increased profitability with cost control measures and revenue generation initiatives.
Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
Enhanced team productivity with introduction of agile methodologies, fostering culture of continuous improvement.
Enhanced shareholder value through diligent cost management and revenue growth strategies.
Optimized supply chain logistics, ensuring timely delivery of products and minimizing inventory holding costs.
Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
Streamlined operations and reduced overhead costs by implementing innovative inventory management system.
Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Vice President of Operations
AIC Systems
Garland, TX
01.1988 - 01.2004
Oversaw strategic planning, sales operations, procurement, and nationwide IT support for a systems integration company. Managed operational execution for multiple client projects, ensuring profitability, compliance, and service excellence.
Key Achievements & Responsibilities:
Directed a $65M sales portfolio, approving all project proposals and optimizing resource allocation.
Designed and executed innovative sales strategies, increasing revenue and market share across multiple regions.
Led full-cycle asset management, supply chain logistics, and IT service operations, improving operational efficiency and client satisfaction.
Developed and enforced operational policies ensuring compliance with R2, NAID, and EHS standards.
Introduced KPI frameworks and performance monitoring systems that enhanced accountability and productivity across all departments.
Managed large, geographically distributed teams, providing leadership, mentorship, and operational guidance to achieve business objectives.
Led cross-functional teams in executing technology upgrades and process enhancements.
Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Chief of Staff & Executive Vice President of Operations, Business Growth Strategist, Revenue, Growth Operations position and Business Development at BettrAi Inc.Chief of Staff & Executive Vice President of Operations, Business Growth Strategist, Revenue, Growth Operations position and Business Development at BettrAi Inc.
Business Revenue & Operations Director and Chief of Staff at Intel CorporationBusiness Revenue & Operations Director and Chief of Staff at Intel Corporation
