VON GERALD CAMERO
General Trias,Philippines
Summary
Dynamic IT Support Specialist with a proven track record at Celebrity Cruises, adept at troubleshooting complex technical issues and enhancing system performance. Skilled in hardware repairs and network configuration, I excel in problem-solving and team collaboration, ensuring efficient resolutions and improved user satisfaction. Committed to driving product improvements through insightful analysis.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Celebrity Cruises
10.2021 - Current
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Conducted workflow analysis, space design or cost comparison analysis.
I.T. TECHNICAL SUPPORT
MULTIMIX INTERNATIONAL MANUFACTURING CORPORATION
Cabuyao, Laguna
12.2020 - 05.2021
- Provide technical support to all employee via phone, email and in-person.
- Troubleshooting network problems and individual user hardware or software problems.
- Setting up or repairing computer hardware and other devices such as printers, scanners and telephones.
- Maintaining the good condition of computers, printers, scanner and telephones.
PROJECT SUPERVISOR / COORDINATOR
ARCHWAY MULTI SERVICES CORP.
Pasay, Metro Manila
05.2018 - 01.2020
- Conducts Interview for new applicant. (Drivers and Helpers)
- Create Schedule to Manpower.
- Dailies submit report to finance (Liquidation analysis).
- Disbursement trip allowance to driver.
- Conducts incident reports and provide disciplinary actions.
SAP Document Controller
UNILEVER PHILIPPINES CAVITE – PC
General Trias, Cavite
08.2013 - 04.2018
- Collaborated with department heads to ensure that all documentation meets required standards.
- Responded promptly to requests from external suppliers regarding document status updates.
- Reviewed incoming documents for accuracy and compliance with established procedures.
Education
Bachelor of Science - Information Technology
NATIONAL COLLEGE OF SCIENCE AND TECHONOLGY
Dasmarinas, Cavite04-2006
Skills
- Fundamentals of hardware and software
- Local and wide area network configuration
- Wireless connectivity setup
- Problem-solving and repairs
- System upgrades and enhancements
- Installation of operating systems
- Driver software setup
- Documentation in SAP systems
- Management of material movements in SAP
- Report submissions
- Procurement of raw materials in SAP
- Scheduling production activities
- Hardware repair
- Workflow analysis
- Team collaboration
- Technical issues analysis
Personal Information
- Date of Birth: 11/07/85
- Nationality: Filipino
- Marital Status: Married
Timeline
IT Support Specialist
Celebrity Cruises
10.2021 - Current
I.T. TECHNICAL SUPPORT
MULTIMIX INTERNATIONAL MANUFACTURING CORPORATION
12.2020 - 05.2021
PROJECT SUPERVISOR / COORDINATOR
ARCHWAY MULTI SERVICES CORP.
05.2018 - 01.2020
SAP Document Controller
UNILEVER PHILIPPINES CAVITE – PC
08.2013 - 04.2018
Bachelor of Science - Information Technology
NATIONAL COLLEGE OF SCIENCE AND TECHONOLGY
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