VONICIA BARNES
Tampa,FL
Summary
PROFESSIONAL SUMMARY
Dependable and results-driven professional with experience in facilities maintenance, customer service management, and daily operations. Skilled in maintaining clean, safe, and organized facilities, performing general maintenance, landscaping, restocking supplies, and ensuring proper facility upkeep. Experienced in customer relations, resolving complaints, managing daily operations, supervi staff, and providing excellent customer service. Strong communication, leadership, problem-solving, and organizational skills. Adaptable, hardworking, and committed to maintaining high standards of service and workplace efficiency
Overview
10
10
years of professional experience
Work History
Maintenance Technician
Hart
Tampa, FL
02.2023 - 10.2026
- Collected and disposed of trash throughout the facility and surrounding grounds.
- Cleaned and sanitized offices, restrooms, common areas, and other facility spaces.
- Restocked supplies, including cleaning products, paper products, and other necessary materials.
- Performed landscaping duties, including mowing, trimming, weed removal, and maintaining outdoor areas.
- Maintained building grounds to ensure a clean, safe, and presentable environment.
- Assisted with general maintenance, cleaning, and facility upkeep.
- Identified and reported maintenance issues and safety concerns.
- Operated cleaning equipment and used maintenance tools as neededdedded
Customer Service Manager
Walmart Corporation
Tampa, FL
02.2017 - 11.2022
- Professional Telephone Communication Data Entry & Record Management Administrative Support Conflict Resolution Customer Complaint Resolution Team Leadership & Supervision Multitasking & Time Management Cash Handling & Financial Accuracy Organization & Attention to Detail Verbal & Written Communication Problem-Solving Confidentiality & Professionalism
- Managed front-end customer service operations for Walmart store associates and shoppers.
- Supervised customer complaints, escalations, and service recovery at Walmart Corporation.
- Trained customer service associates on returns, refunds, and POS procedures.
Education
GED
TAMPA, FLSkills
- Preventive maintenance practices
- Equipment maintenance inspection
- Building system maintenance
- Hand tool use
- Facilities Maintenance
- Customer Service Management
- Team Leadership and Supervision
- Landscaping and Groundskeeping
- Building Cleaning and Upkeep
- Inventory and Supply Management
- Customer Relations
- Conflict Resolution
- Problem-Solving
- Daily Operations Management
- Communication Skills
- Time Managemen
Timeline
Maintenance Technician
Hart
02.2023 - 10.2026
Customer Service Manager
Walmart Corporation
02.2017 - 11.2022
GED