Vonita Brown
South Euclid
Summary
Professional with significant experience in data entry, operations analysis, and administrative support. Demonstrates strong attention to detail and organizational skills. Proven track record of managing high-volume information with precision and efficiency in fast-paced environments. Proficient in process documentation, internal coordination, and utilizing software tools (Excel, Access, Outlook) to ensure efficient operational workflows. Recognized for a consistent work ethic, capacity to work independently, and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
<ul><li>Manage high-volume data input and verification for operational workflows using internal systems and Microsoft Office tools.</li><li>Maintain accurate customer records and support audit readiness through clean, well-organized documentation.</li><li>Identify and correct data inconsistencies, ensuring timely updates and system integrity.</li><li>Collaborate with cross-functional teams to support process improvements and documentation initiatives.</li></ul>
PNC Bank
Cleveland
01.2016 - Current
- Manage high-volume data input and verification for operational workflows using internal systems and Microsoft Office tools.
- Maintain accurate customer records and support audit readiness through clean, well-organized documentation.
- Identify and correct data inconsistencies, ensuring timely updates and system integrity.
- Collaborate with cross-functional teams to support process improvements and documentation initiatives.
<ul><li>Oversaw compliance and safety procedures for over 100 clients in a secure residential facility.</li><li>Maintained real-time location logs and performed perimeter checks to ensure facility rules were followed.</li><li>Used radio communications and computer systems for door control and activity tracking.</li><li>Documented incidents and coordinated with internal teams for incident response and reporting.</li></ul>
Oriana House Inc.
Cleveland
01.2016 - 01.2016
- Oversaw compliance and safety procedures for over 100 clients in a secure residential facility.
- Maintained real-time location logs and performed perimeter checks to ensure facility rules were followed.
- Used radio communications and computer systems for door control and activity tracking.
- Documented incidents and coordinated with internal teams for incident response and reporting.
<ul><li>Provided operational and administrative support by managing large sets of health and financial data.</li><li>Verified billing and healthcare documentation, ensuring accuracy and compliance with internal standards.</li><li>Supported team productivity through independent task management and communication across departments.</li></ul>
US Tech Solutions Inc. (Contractor at PNC Bank)
Cleveland
01.2014 - 01.2016
- Provided operational and administrative support by managing large sets of health and financial data.
- Verified billing and healthcare documentation, ensuring accuracy and compliance with internal standards.
- Supported team productivity through independent task management and communication across departments.
<ul><li>Led city field crews during seasonal projects, including landscaping and logistics coordination.</li><li>Drove city vehicles while following mapped routes and logging destinations for reporting purposes.</li></ul>
City of Cleveland
Cleveland
01.2010 - 01.2014
- Led city field crews during seasonal projects, including landscaping and logistics coordination.
- Drove city vehicles while following mapped routes and logging destinations for reporting purposes.
<ul><li>Managed a multi-line phone system, routed calls, and maintained communication with staff.</li><li>Created spreadsheets, memos, flyers, and event materials using Microsoft Office tools.</li><li>Supported tutoring site operations and coordinated schedules and documentation.</li></ul>
Present4KIDS Leadership Endowment Foundation
Cleveland
01.2006 - 01.2010
- Managed a multi-line phone system, routed calls, and maintained communication with staff.
- Created spreadsheets, memos, flyers, and event materials using Microsoft Office tools.
- Supported tutoring site operations and coordinated schedules and documentation.
<ul><li>Entered and verified complex alphanumeric data from source documents.</li><li>Used on-screen prompts and manual cross-checking to detect and correct errors.</li></ul>
Cuyahoga County Recorder’s Office
Cleveland
01.2003 - 01.2006
- Entered and verified complex alphanumeric data from source documents.
- Used on-screen prompts and manual cross-checking to detect and correct errors.
<ul><li>Prepared files and records, scheduled appointments, and handled general office communications.</li><li>Assisted with correspondence and maintained a professional office environment.</li></ul>
Office of Councilman K. Conwell (City Hall)
Cleveland
01.2001 - 01.2003
- Prepared files and records, scheduled appointments, and handled general office communications.
- Assisted with correspondence and maintained a professional office environment.
<ul><li>Supported workforce placement for unhoused individuals by coordinating with local businesses.</li><li>Maintained detailed logs of outreach and successful job placements.</li></ul>
Community Hiring Hall
Cleveland
01.2000 - 01.2001
- Supported workforce placement for unhoused individuals by coordinating with local businesses.
- Maintained detailed logs of outreach and successful job placements.
Education
Tempe, AZ - Human Services
University of Phoenix
Tempe, AZ01-2020
Skills
- Process optimization
- Team coordination
- Communication and reporting
- Security and compliance
- Process optimization
- Team coordination
- Communication and reporting
- Security and compliance
Certification
- JPC Learning Center – Cleveland, OH
- Computer Skills Training – PC Specialist Certification
Timeline
<ul><li>Manage high-volume data input and verification for operational workflows using internal systems and Microsoft Office tools.</li><li>Maintain accurate customer records and support audit readiness through clean, well-organized documentation.</li><li>Identify and correct data inconsistencies, ensuring timely updates and system integrity.</li><li>Collaborate with cross-functional teams to support process improvements and documentation initiatives.</li></ul>
PNC Bank
01.2016 - Current
<ul><li>Oversaw compliance and safety procedures for over 100 clients in a secure residential facility.</li><li>Maintained real-time location logs and performed perimeter checks to ensure facility rules were followed.</li><li>Used radio communications and computer systems for door control and activity tracking.</li><li>Documented incidents and coordinated with internal teams for incident response and reporting.</li></ul>
Oriana House Inc.
01.2016 - 01.2016
<ul><li>Provided operational and administrative support by managing large sets of health and financial data.</li><li>Verified billing and healthcare documentation, ensuring accuracy and compliance with internal standards.</li><li>Supported team productivity through independent task management and communication across departments.</li></ul>
US Tech Solutions Inc. (Contractor at PNC Bank)
01.2014 - 01.2016
<ul><li>Led city field crews during seasonal projects, including landscaping and logistics coordination.</li><li>Drove city vehicles while following mapped routes and logging destinations for reporting purposes.</li></ul>
City of Cleveland
01.2010 - 01.2014
<ul><li>Managed a multi-line phone system, routed calls, and maintained communication with staff.</li><li>Created spreadsheets, memos, flyers, and event materials using Microsoft Office tools.</li><li>Supported tutoring site operations and coordinated schedules and documentation.</li></ul>
Present4KIDS Leadership Endowment Foundation
01.2006 - 01.2010
<ul><li>Entered and verified complex alphanumeric data from source documents.</li><li>Used on-screen prompts and manual cross-checking to detect and correct errors.</li></ul>
Cuyahoga County Recorder’s Office
01.2003 - 01.2006
<ul><li>Prepared files and records, scheduled appointments, and handled general office communications.</li><li>Assisted with correspondence and maintained a professional office environment.</li></ul>
Office of Councilman K. Conwell (City Hall)
01.2001 - 01.2003
<ul><li>Supported workforce placement for unhoused individuals by coordinating with local businesses.</li><li>Maintained detailed logs of outreach and successful job placements.</li></ul>
Community Hiring Hall
01.2000 - 01.2001
Tempe, AZ - Human Services
University of Phoenix
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