Vonitta Woods

• Streamlined support processes for improved issue resolution and increased client retention.
• Enhanced customer satisfaction by providing timely and efficient premier support services.
• Implemented new knowledge base articles within the company''s internal resources database to aid in quicker case resolutions for future inquiries from colleagues or customers alike.
• Conducted regular reviews of support cases, identifying trends and suggesting proactive measures to prevent recurring issues.
• Participated in ongoing training programs to stay current with industry developments and enhance technical expertise.
• Collaborated with cross-functional teams to address complex technical issues, ensuring optimal solutions for clients.
• Escalated critical issues promptly to appropriate departments while maintaining clear communication with clients throughout the process.

Facilitated the implementation of constant changes in computer applications tracking routes for drivers. Collaborating with the management and supervisors on numbers of drivers and routes. Performed number of multi tasked administrative office duties. Connecting internal relationships to ensure quality results. Printing up end of the day reports and detail oriented information fir supervisors to observe and apply information to operational systems and updating for following day and routes.

The multi tasked management position consisted of redirecting clients and assisting them with basic needs and notation of all activities, behaviors and diagnosis of issues connected with team members. Scheduling weekly sessions and accommodate clients needs to get resources for therapy, psychotherapy, or medication management based on observations. Treatment plan for each client focused on specific options. Monthly trainings and communication skilled towards addressing each client and their needs to make progress.

• Monitored youth behavior and offered guidance and support for positive change.
• Assisted youth in developing problem-solving and communication skills to support stress management.
• Supervised youth in engaging environment to promote security and safety for all ages.
• Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.