Vonkesha Brown
Broadview,IL
Summary
Seasoned professional with 7 years of customer service experience, adept in claims management and resolution. Proven expertise in facilitating open enrollment, coordinating provider changes, and managing claim disputes. Seeking a Claims Representative role to leverage meticulous attention to detail and comprehensive support skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Agent
Wintrust Bank
Rosemont, IL
05.2022 - Current
- Managed inbound customer inquiries at Wintrust Bank, providing exceptional service by resolving issues, processing transactions, and problem resolution to enhance client satisfaction and retention.
- Performed account maintenance activities such as address changes or password resets.
- Verified customer identity through secure authentication methods.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
Customer Service Representative
Evolent Health
Chicago, IL
11.2020 - 03.2022
- Provide comprehensive customer support by addressing inquiries, guiding through application processes, and resolving issues for Medicaid insurance plan members
- Facilitate open enrollment procedures, coordinate provider changes, manage claim disputes, and oversee prior authorization requests to ensure client satisfaction
- Handle grievances with attention to detail, verify Current Procedural Terminology (CPT) codes for accuracy, and expedite the issuance of identification cards to clients.
Health Concierge
Randstad
Chicago, IL
04.2019 - 11.2020
- Provided comprehensive support during the annual enrollment process, ensuring clients' questions and concerns were addressed with meticulous attention to service quality
- Delivered exceptional customer service by responding promptly and accurately to client inquiries, enhancing overall satisfaction
- Maintained high data integrity through diligent entry and organization, ensuring accuracy and thoroughness in record-keeping.
Host
LAREDO HOSPITALITY
Chicago, IL
03.2018 - 03.2019
- Ensured facility aesthetics and hygiene by diligently maintaining cleanliness standards
- Managed inventory levels, conducted stock replenishments, and executed cash transactions for supply acquisitions.
Encoder
DHL
Chicago, IL
11.2017 - 01.2018
- Ensured accuracy in data entry and verification for customer service requests, contributing to the reliability of order fulfillment
- Facilitated the proper routing and delivery of shipments, maintaining meticulous attention to detail to ensure correct destinations were achieved.
Collections Service Rep
Global Collection Service
Chicago, IL
12.2015 - 06.2017
- Successfully negotiated debt settlement solutions, ensuring customer satisfaction and maintaining positive relationships
- Diligently documented account updates with precise notes and payment arrangements to ensure accuracy and compliance.
Education
CMAA CERTIFICATION, MEDICAL BILLING & CODING -
MITS, INC.
01.2021
ACCOUNTING -
TRITON COLLEGE
01.1998
DIPLOMA -
GEORGE FOREMAN HS
06.1997
Skills
- Typing
- Microsoft Applications
- Data Entry
- Claims processing
- Customer service
- Negotiation
- Detail-oriented
- Communication
- Problem-solving
- Time management
- Microsoft Office proficiency
Certification
CMAA Certified, 2021
Timeline
Contact Center Agent
Wintrust Bank
05.2022 - Current
Customer Service Representative
Evolent Health
11.2020 - 03.2022
Health Concierge
Randstad
04.2019 - 11.2020
Host
LAREDO HOSPITALITY
03.2018 - 03.2019
Encoder
DHL
11.2017 - 01.2018
Collections Service Rep
Global Collection Service
12.2015 - 06.2017
CMAA CERTIFICATION, MEDICAL BILLING & CODING -
MITS, INC.
ACCOUNTING -
TRITON COLLEGE
DIPLOMA -
GEORGE FOREMAN HS