Vonkevia David
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Omni Lead
Party City
08.2022 - Current
- Enhanced student-mentor relationships by fostering open communication and providing personalized guidance.
- Developed individualized learning plans for students, resulting in improved academic performance and increased selfconfidence.
- Collaborated with fellow mentors to create a supportive community for students, promoting personal growth and achievement.
- Facilitated workshops on topics such as goal-setting, time management, and study skills, empowering students to take charge of their education.
- Assist with placement of orders, refunds, or exchanges. Create relationships with every guest to create
excitement and fun about Party City's culture, product, and our community
Senior Customer Service Representative
Teleperformance USA
05.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Reduced call wait times by implementing effective time management techniques within the team.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
-
Executive Specialty Team Lead
Target
02.2016 - 04.2019
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL05.2016
Skills
- Career Guidance
- Motivational Techniques
- Decision making
- Work-life balance
- Complaint Resolution
- Account Updating
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Data Entry
- Call Management
- Schedule Management
- Performance Improvement
Timeline
Omni Lead
Party City
08.2022 - Current
Senior Customer Service Representative
Teleperformance USA
05.2019 - 01.2022
Executive Specialty Team Lead
Target
02.2016 - 04.2019
High School Diploma -
Miami Norland Senior High School
Similar Profiles
Naomi AngelesNaomi Angeles
Team Lead at Party CityTeam Lead at Party City
Cierra ConnellyCierra Connelly
Cashier Team Lead at Party CityCashier Team Lead at Party City
Markelle RossMarkelle Ross
Manager at Party CityManager at Party City