Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Vonquetta Wilborn

Phenix City,AL

Summary

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Leader Supervisor

Wendy's
11.2023 - Current

    • Enforced company policies and regulations with employees.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
    • Promoted a positive work environment through open communication and effective conflict resolution strategies.
    • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
    • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
    • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.

Substitute Teacher

Enrichment Services Program
10.2020 - 05.2025
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Organized and led activities to promote physical, mental and social development
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained daily records of individual activities, behaviors, meals and naps
  • Established indoor and outdoor safe play environments for toddler-age children
  • Provided instruction and guidance to students in the absence of regular teachers.

Warehouse Worker

Pathtek
06.2022 - 08.2023
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Managed hazardous waste removal operations per government regulations.
  • Transported goods to designated areas within the warehouse facility.
  • Staged and sorted multiple types of products for loading.

Crew Leader

Captain D's Seafood Restaurant
09.2013 - 03.2020

    • Processed sales, returns and exchanges using POS register system
    • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
    • Kept customer and food preparation areas clean and well-organized for maximum efficiency
    • Completed opening, closing and shift change tasks to promote store efficiency
    • Accepted payments and made change to process transactions.
    • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.

Lead Preschool Teacher

Just For Kids Learning Center
09.2018 - 07.2019
    • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
    • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
    • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
    • Enhanced sensory abilities by giving children access to numerous textures and shapes
    • Organized and led activities to promote physical, mental and social development
    • Maintained daily records of individual activities, behaviors, meals and naps
    • Established indoor and outdoor safe play environments for toddler-age children
    • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Customer Service Representative

Aflac
09.2008 - 02.2012
    • Maintained revenue streams by exhausting every option before offering refunds
    • Reviewed customer data to assess current issues and determine potential solutions
    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
    • Tracked each interaction for auditing, reporting and training purposes
    • Consulted with customers to determine best methods to resolve service and billing issues

Education

High School Diploma -

Central High School
Phenix City, AL
05.2007

Skills

  • Customer Service
  • Business Development
  • Credit Card
  • POS System
  • Cash Register
  • Inventory Control
  • Microsoft Office
  • Restaurant Experience
  • Computer Networking
  • Childcare
  • Team Leadership
  • Staff education and training

Certification

CPR Certification

ServSafe Certification Expires 01/18/2030

Additional Information

  • SKILLS
  • Restaurant operations management
  • Operations management
  • World Class Customer Service
  • Payment processing
  • Cash register operation
  • POS systems
  • Credit card payment processing
  • Report generation
  • Inventory control
  • Organizational strengths
  • Business development understanding
  • Office equipment proficiency
  • System implementation
  • Microsoft Office expertise

Assessments

Knowledge of Early Childhood Development, Highly Proficient, 08/01/2021

Multiple Childcare Education Institute Certificates 01/12/2024

Timeline

Shift Leader Supervisor

Wendy's
11.2023 - Current

Warehouse Worker

Pathtek
06.2022 - 08.2023

Substitute Teacher

Enrichment Services Program
10.2020 - 05.2025

Lead Preschool Teacher

Just For Kids Learning Center
09.2018 - 07.2019

Crew Leader

Captain D's Seafood Restaurant
09.2013 - 03.2020

Customer Service Representative

Aflac
09.2008 - 02.2012

High School Diploma -

Central High School

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