VONSASTA THOMAS
Administrative Office Assistant
Los Angeles,CA
Summary
Dynamic administrative professional and leader with 11+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Western Union Business Solutions
2005.06 - 2013.08
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
Premium Reconciliation Specialist
Aetna
1999.07 - 2005.05
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Coordinated with subscribers to ensure valid benefits, claims and current payment are considered
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ06.2011
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Office Administration
- Document Management
- Microsoft Excel
- Inbound phone call handling
Timeline
Administrative Coordinator
Western Union Business Solutions
2005.06 - 2013.08
Premium Reconciliation Specialist
Aetna
1999.07 - 2005.05
Bachelor of Arts - Business Administration
University of Phoenix
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