VonShae Ross
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Campaign Manager
CNC Elite
San Antonio, TX
03.2025 - 01.2026
- Analyze customer response data to improve engagement and conversion.
- Partner with sales and marketing teams to support revenue growth.
- Analyzed campaign performance metrics to optimize strategies and improve overall engagement rates.
- Developed and executed targeted marketing campaigns across multiple channels to enhance brand visibility.
- Conducted market research to identify trends and audience preferences, informing campaign strategies and content creation.
- Created compelling content for digital platforms, enhancing customer interaction and driving website traffic.
- Led brainstorming sessions to generate innovative ideas for upcoming marketing initiatives that resonate with target audiences.
Claims Processor
Concentrix
San Antonio, TX
2021 - 2025
- Processed claims accurately and efficiently in compliance with company policies.
- Reviewed and analyzed documentation to ensure completeness and adherence to regulations.
- Communicated with clients regarding claim status and resolved inquiries promptly.
- Maintained detailed records of claims processing activities for audit purposes.
- Identified discrepancies in claims submissions, initiating corrective actions as needed.
- Managed workload and priorities to meet claims processing meet deadlines.
Caregiver
Private Employers
San Antonio, TX
2018 - 2020
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored health conditions, reporting changes to family members and healthcare professionals.
- Administered medication as prescribed, ensuring compliance with care plans.
- Developed and maintained trusting relationships through effective communication and empathy.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant Store Manager
Golden Chick
San Antonio, TX
02.2017 - 08.2018
- Built strong customer relationships while leading service-focused teams.
- Assisted in daily operations, enhancing team efficiency and customer satisfaction.
- Trained new staff on store policies and procedures to ensure consistency in service delivery.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Conducted cash handling procedures, ensuring accuracy and compliance with financial protocols.
- Collaborated with management to develop staff schedules that optimized labor costs and service levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Direct Sales Representative
Alorica
San Antonio, TX
01.2015 - 07.2017
- Delivered consultative service and maintained accurate customer records.
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
Education
Diploma - CPR / First Aid / AED
Travis High School
05.2009
Skills
- Customer Retention
- Engagement Strategy
- CRM & Data Analysis
- Cross-Functional Collaboration
- Revenue Growth
- Team building and leadership
- Attention to detail
- Staff supervision
- Hiring and training
- Goals and performance
- Issue resolution
- Staff scheduling
MATCHING COVER LETTER — CUSTOMER SUCCESS MANAGER
- Dear Hiring Manager
- I am excited to apply for a Customer Success Manager position. My experience supporting customer engagement initiatives, analyzing performance data, and collaborating across teams positions me to drive retention and long-term customer value.
- Sincerely
- VonShae Ross
Languages
English
Timeline
Campaign Manager
CNC Elite
03.2025 - 01.2026
Assistant Store Manager
Golden Chick
02.2017 - 08.2018
Direct Sales Representative
Alorica
01.2015 - 07.2017
Claims Processor
Concentrix
2021 - 2025
Caregiver
Private Employers
2018 - 2020
Diploma - CPR / First Aid / AED
Travis High School