Von Shawntel Kolb

Oxford,OH

Summary

Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements. Background as a

Dedicated Account Manager & Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Inventory Control Specialist

Ohio Valley Flooring

03.2015 - Current

Completed daily cycle counts to maintain accuracy of records.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Audited and corrected discrepancies in inventory numbers.
Completed physical inventory counts each month.
Performed data entry and completed proper paperwork.

Account Manager

Aero/Triplefin

09.2005 - 03.2015

Met existing customers to review current services and expand sales opportunities.
Contributed to event marketing, sales and brand promotion.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed, maintained and utilized diverse client base.

Customer Service Executive

Triplefin

05.2002 - 09.2005

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Hamilton High School

Hamilton, OH

Skills

Inventory documentation
Audit support
Records management
Part number management
Discrepancy resolution
Shipping and receiving
Cycle counting
Complaint resolution

Escalation management
Computer proficiency
Customer relations
Report preparation
Call center experience
Call center procedures
Calm demeanor
Report creation

Timeline