PATIENT ACCESS REPRESENTATIVE
Methodist Hospital
- Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality
- Appropriately utilizes ACD/CISCO telephone system
- Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided
- Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours
- Coordinates the flow of patient referrals
- Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment with a SPG/PCG provider
- Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician
- Schedules patient appointments
- EPIC
- Verifies patient benefits for eligibility
- Efficiently completes registration
- Pre-certify with insurance companies if necessary
- Answers incoming calls from patients regarding the status of their referrals progress
- Acts as liaison between the patient and the physician
- Handles calls from physicians' offices, always making sure to maintain a good relationship and obtain all necessary documents needed to support the referral process and close out referral process.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collect
- Collaborated with other departments to
- Collaborated with other departments to ensure quality customer service was delivered.
- Assisted with scheduling outpatient appointments.
