Vontashia Price
Dalzell,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K
01.2024 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Sonics Drive In
12.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Deposit Services Representative
Foundever
06.2023 - 08.2023
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Offered personalized solutions to customers'' financial needs based on their individual circumstances and goals.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Streamlined account opening procedures, resulting in reduced wait times for customers.
Assistant Manager
KFC
01.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Education
Francis Marion University
Florence, SC05.2026
High School Diploma -
Lee Central High School
Bishopville, SC06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Scheduling
Timeline
Customer Service Representative
Circle K
01.2024 - 03.2024
Deposit Services Representative
Foundever
06.2023 - 08.2023
Assistant Manager
Sonics Drive In
12.2022 - 12.2023
Assistant Manager
KFC
01.2022 - 11.2022
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2021 - 11.2021
Bachelor of Science - Education
Francis Marion University
High School Diploma -
Lee Central High School
Similar Profiles
Timothy HnatioTimothy Hnatio
Management Trainee at Circle KManagement Trainee at Circle K
Courtney HolmesCourtney Holmes
Store Manager at Circle KStore Manager at Circle K
Nina CamposNina Campos
Mentor Store Manager at Circle KMentor Store Manager at Circle K