Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vonteak Alexander

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Las Vegas Travel Group, excelling in customer relationship management and sales. Demonstrated reliability and punctuality while achieving top sales consultant status. Skilled in market research and conflict resolution, fostering loyalty and satisfaction among clients through effective communication and a commitment to cleanliness and hygiene.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Greeter

Las Vegas Travel Group
04.2025 - 08.2025
  • Built trustful relationships with customers to encourage return visits.
  • Facilitated sales of services and goods.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Achieved top sales consultant status through diligent follow-up with clients, ensuring timely contract completion.
  • Successfully resolved client issues or disputes in a timely manner, preserving customer loyalty and maintaining company reputation for excellent service.
  • Assisted management in the recruitment process for new hires, ensuring a strong sales team capable of achieving desired results.
  • Maintained client lead database and consistently updated information to keep data current.
  • Conducted thorough market research to stay informed on industry trends, enhancing credibility with potential clients.
  • Developed expert knowledge of resort offerings and local area attractions to provide valuable information to clients during the sales process.
  • Cultivated a positive working environment among colleagues through active participation in team-building activities and sharing best practices openly.
  • Organized special events for existing timeshare owners, promoting additional property offerings leading to increased upsell opportunities.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Opener

Elite Solutions
01.2025 - 06.2025
  • Recorded pertinent data into company's digital database to document materials used and products created.
  • Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
  • Turned handwheels to close wringer rolls and start Type machines.
  • Increased efficiency in handling a high volume of applications by prioritizing tasks effectively in busy periods.
  • Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
  • Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
  • Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
  • Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
  • Developed strong relationships with clients by maintaining open communication lines and addressing concerns promptly.
  • Reduced client tax liabilities through diligent research and application of applicable tax laws.
  • Collaborated with team members to identify opportunities for improving client services and tax strategies.
  • Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
  • Assisted clients in understanding complex tax concepts, explaining implications of various financial decisions.

Sales Clerk

7 Eleven Gas Station
02.2020 - 08.2020
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Assisted in maintaining back room operations by unloading deliveries.

Cook/line Worker

Buffalo Wild Wings, BWW
06.2019 - 01.2020
  • Enhanced personal productivity by attending ongoing training sessions focused on relevant industry topics such as legal compliance or new product offerings.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Boosted sales revenue with strategic marketing efforts and engaging communication skills during presentations.
  • Developed strong client relationships for repeat business and referral opportunities, building a loyal customer base.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Manager

Save Us Cleaning
01.2017 - 04.2017
  • Maintained trails within managed forests areas allowing easy access for both recreational users as well as other forestry personnel.
  • Maintained accurate records of forestry activities, including tree measurement data and harvest information.
  • Marked timber boundaries using GPS technology to ensure proper land management practices were followed.
  • Oversaw and enforced regulations controlling use of herbicides and insecticides used in pest, weed, and disease control.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

Tow Truck Driver

Oz Towing
05.2016 - 01.2017
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Firefighter

CALFIRE State Of California
09.2012 - 11.2015
  • Conducted regular safety meetings with team members, promoting a culture of workplace safety and hazard awareness.
  • Performed routine maintenance tasks like pruning branches or removing dead wood from trees reducing potential hazards within the managed area.
  • Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
  • Trained new hires on proper use of equipment, safety protocols, and job responsibilities to ensure smooth onboarding experiences.
  • Utilized knowledge of local flora and fauna to guide decision-making processes in forest management plans.
  • Monitored weather conditions closely to make informed decisions about daily work activities in dynamically changing environments.
  • Operated heavy machinery such as skidders and loaders for efficient timber harvesting operations.
  • Handled hazardous materials safely while applying pesticides to control pests that threaten forest ecosystems.
  • Evaluated terrain conditions to determine optimal logging practices for each project site, minimizing environmental impact.
  • Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
  • Facilitated communication between team members during complex logging operations, ensuring accuracy in measurements and safe working conditions for all involved parties.
  • Oversaw tree planting initiatives and guided volunteers to ensure optimal establishment of new saplings.
  • Collaborated with other forestry professionals on large-scale projects, ensuring successful planning and execution of tasks.

Warehouse Worker

CDC
10.2010 - 08.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Education

High School Diploma - English

Five Keys Charter School
San Francisco, CA
07.2007

Skills

  • Patience and composure
  • Quick decision making
  • Reliability and punctuality
  • Cleanliness and hygiene

Certification

Active driver’s license

Timeline

Customer Greeter

Las Vegas Travel Group
04.2025 - 08.2025

Opener

Elite Solutions
01.2025 - 06.2025

Sales Clerk

7 Eleven Gas Station
02.2020 - 08.2020

Cook/line Worker

Buffalo Wild Wings, BWW
06.2019 - 01.2020

Manager

Save Us Cleaning
01.2017 - 04.2017

Tow Truck Driver

Oz Towing
05.2016 - 01.2017

Firefighter

CALFIRE State Of California
09.2012 - 11.2015

Warehouse Worker

CDC
10.2010 - 08.2012

High School Diploma - English

Five Keys Charter School

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