Vonterria Anthony
North Augusta,SC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
CSR
Transcom
08.2023 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Documented all conversations with customers in CRM software according to company standards.
- Handled customer inquiries and complaints in a timely manner.
- Generated reports on customer inquiries and complaints for management review.
- Maintained up-to-date knowledge of company products and services.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service Representative
Teleperformance
Augusta , GA
11.2022 - 08.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
CSR
Sitel
Augusta, GA
04.2020 - 11.2021
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Performed account maintenance activities such as updating client information in databases.
- Followed up with customers to ensure their satisfaction.
- Documented all conversations with customers in CRM software according to company standards.
- Handled customer inquiries and complaints in a timely manner.
- Updated job knowledge by participating in educational opportunities.
- Processed orders, forms, applications, and requests.
- Identified customer needs and provided appropriate solutions.
- Analyzed customer feedback data to identify areas of improvement.
Education
High School Diploma -
Butler High School
Augusta, GA05-2021
Skills
- Complaint Handling
- Order Processing
- CRM Software
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Computer Proficiency
- Administrative Support
- Active Listening
- Customer Education
- Retail sales customer service
Timeline
CSR
Transcom
08.2023 - Current
Customer Service Representative
Teleperformance
11.2022 - 08.2023
CSR
Sitel
04.2020 - 11.2021
High School Diploma -
Butler High School
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