VONTESHA STANFIELD
Chicago,IL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ESG/Rapid Re-Housing Program Manager
Volunteers of America Illinois
10.2022 - 07.2024
- Provide operational oversight for launch and development of new programs, including establishing processes, workflows, connections to partners, program goals and benchmarks
- Supervise staff and/or direct team members to ensure successful implementation of day-to-day program operations
- Ensured data quality of subcontracted partners through regular monitoring, report generation, and timely resolution of issues.
- Executed position descriptions, guided recruitment process, and enforced personnel policies for direct reports.
- Successfully directed implementation of administrative and daily program operations, maintaining full compliance with all relevant policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
ESG Service Coordinator
Volunteers of America Illinois
07.2021 - 10.2022
- Conducted over 150 in-depth intake and assessment procedures for new residents as part of intensive case management
- Engaged in collaborative efforts with residents to develop customized service plans, delivering crisis intervention support and connecting them to relevant resources/referrals.
- Offers guidance to applicants applying for federal and state benefits.
- Updates case management system with client information by using designated systems (i.e., HMIS) for a caseload of 30 clients
- Assisted clients as advocates for their benefits, housing needs (including evictions), and landlord negotiations.
- Collaborates with outreach partners to connect clients to services.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Prepared reports on service performance metrics and key indicators for management review.
Wrap Facilitator
One Hope United
01.2019 - 07.2021
- Achieved success in connecting at-risk youth with trauma services within the child welfare and juvenile justice sectors.
- Managed caseload of approximately 30 youth at ll times.
- Supported the development of youth and families by facilitating monthly family team meetings with other professionals in social services and criminal justice
- Collaborate with youth, families, and team members to determine levels of client services and needs
- Executed assigned administrative responsibilities.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Case Manager
Haymarket
02.2017 - 01.2019
- Established networks to connect clients with referral services for social services, mental health, and substance abuse agencies, in addition to educational and job training resources
- Accompanied and transported clients to various appointments
- Organized and led self-help groups focused on personal growth
- Offered clients extensive directory of AA, NA, and CA meetings specific to the Chicago and surrounding area.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Administrative Assistant
Cook County State's Attorney Office
04.2015 - 11.2016
- Supported Assistant State's Attorneys as a dedicated support staff member.
- LEADS certified
- Ensured timely submission of essential legal documents, including subpoenas, to attorneys
- Operated and executed various tasks on multiple computer systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Youth Empowerment Specialist
La Casa Norte
10.2014 - 09.2015
- Maintained a secure and stable environment by effectively overseeing resident activities
- Assisted in the development of vital life skills among young individuals.
- Demonstrated ability to effectively apply de-escalation techniques while providing support and care.
- Spearheaded the coordination of life skills workshops targeting youth and addressing topics like financial literacy,human relationship dynamics,and effective communication.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Administrative Assistant
Aldermanic Office
06.2012 - 10.2014
- Managed 30 student workers
- Ensured efficient functioning of the City of Chicago 311 service system.
- Contributed to the execution of administrative assistance tasks
- Collaborated with the Near North Community Committee to introduce and execute various community initiatives
- Helped create innovative approaches to reduce teen violence while fostering better understanding among residents from diverse backgrounds.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Master of Arts - Criminal Justice
Loyola University
Chicago, IL12.2022
B.S in Criminal Justice -
Indiana State University
Terre Haute, IN05.2014
Skills
- Excellent communication skills
- Outstanding interpersonal skills
- Prove leadership abilities
- Energetic and organized
- Committed learner
- Experience in diverse cultural and economic backgrounds
- Ability to work in a fast-paced environment
- Motivational Interviewing
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
Certification
- Mental Health First Aid
- Mandated Reported
- Advance in Microsoft Suite
- CRP certified
Timeline
ESG/Rapid Re-Housing Program Manager
Volunteers of America Illinois
10.2022 - 07.2024
ESG Service Coordinator
Volunteers of America Illinois
07.2021 - 10.2022
Wrap Facilitator
One Hope United
01.2019 - 07.2021
Case Manager
Haymarket
02.2017 - 01.2019
Administrative Assistant
Cook County State's Attorney Office
04.2015 - 11.2016
Youth Empowerment Specialist
La Casa Norte
10.2014 - 09.2015
Administrative Assistant
Aldermanic Office
06.2012 - 10.2014
Master of Arts - Criminal Justice
Loyola University
B.S in Criminal Justice -
Indiana State University
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