Vontrail Kendle
Saint Paul,MN
Summary
Dynamic and compassionate professional with extensive experience at Avanna Health, excelling in personal care and emotional support. Proven ability to enhance patient comfort and safety while effectively managing daily living activities. Skilled in medication reminders and behavioral management, consistently fostering positive relationships and achieving high levels of patient satisfaction.
Overview
16
16
years of professional experience
Work History
P.c.a. Worker
Avanna Health
Minneapolis, MN
10.2017 - Current
- Provided compassionate personal care and assistance to patients in daily living activities.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted with mobility and transfers, ensuring patient safety and comfort during movements.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
Warehouse Worker
Amazon
Woodbury, MN
01.2025 - 01.2026
- Operated pallet jacks and forklifts to efficiently move inventory across warehouse.
- Sorted and organized incoming shipments, ensuring accurate stock placement.
- Conducted quality checks on products to maintain high standards for customer satisfaction.
- Assisted in training new staff on safety protocols and operational procedures.
- Collaborated with team members to streamline order fulfillment processes.
- Implemented best practices for warehouse cleanliness and organization, enhancing safety measures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Field Service Technician
True Green Chem Lawn
Vadnais Heights, Mn
08.2018 - 10.2019
- Diagnosed and repaired malfunctioning equipment to ensure optimal performance.
- Conducted routine maintenance on turf care machinery and tools.
- Implemented safety protocols to minimize risks during service operations.
- Collaborated with team members to streamline service delivery processes.
- Enhanced customer satisfaction through effective communication and service follow-up.
- Evaluated service needs and recommended appropriate solutions for turf management.
- Maintained accurate records of service activities and equipment usage for reporting purposes.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Worked with diverse types of weather and ground conditions.
Store Manager
McDonald's
Saint Paul, MN
05.2010 - 10.2018
- Directed daily service operations, focusing on efficiency and the continuous improvement of customer satisfaction.
- Conducted comprehensive training sessions to ensure staff adherence to service protocols and food safety standards.
- Optimized inventory processes, ensuring effective stock control and waste reduction.
- Designed and implemented strategic promotional initiatives to enhance sales performance and strengthen customer relationships.
- Developed and implemented scheduling strategies to balance labor costs with organizational needs.
- Investigated and resolved customer issues promptly, ensuring a positive dining atmosphere.
- Implemented operational strategies to maintain store cleanliness and safety standards for optimal customer and employee experience.
- Administered store opening and closing procedures while maintaining accurate inventory and cash control.
- Managed customer complaint resolution processes effectively to ensure strong and lasting client relationships.
- Facilitated effective communication and provided positive reinforcement to store employees, ensuring optimal performance in a dynamic setting.
- Coordinated onboarding and development initiatives to ensure successful integration of new staff members.
- Facilitated targeted training sessions for staff to strengthen customer service skills and product knowledge, thereby enhancing overall customer satisfaction.
- Implemented effective inventory controls and streamlined backroom organization to support timely product replenishment.
- Oversaw daily point of sale opening and closing tasks to maintain operational efficiency.
- Reviewed and validated payroll submissions, guaranteeing compliance with company policies and regulations.
- Analyzed and balanced daily sales transactions to accurately document revenue flow.
- Executed accurate record-keeping and financial oversight to maintain budget integrity and support store operations.
- Analyzed store needs to create efficient labor schedules that maximize productivity and uphold service standards.
- Developed and maintained programs that promote employee engagement and acknowledge high achievers, resulting in decreased turnover rates.
- Analyzed customer traffic data to strategically assign shifts that maximize employee effectiveness and service quality.
- Analyzed daily cash discrepancies and inventory shrinkage to identify trends and implement corrective measures.
- Analyzed attendance trends and addressed punctuality concerns immediately to foster a culture of reliability and accountability.
Education
High School Diploma -
Harmony Learning Center
Maplewood, MnSkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Meal preparation
- Daily living assistance
- Medication reminders
- Personal care aide (PCA)
Timeline
Warehouse Worker
Amazon
01.2025 - 01.2026
Field Service Technician
True Green Chem Lawn
08.2018 - 10.2019
P.c.a. Worker
Avanna Health
10.2017 - Current
Store Manager
McDonald's
05.2010 - 10.2018
High School Diploma -
Harmony Learning Center