Vontriece Keyes
Washington,DC
Summary
Detail-oriented and friendly Dental Receptionist with 14 years of experience managing front desk operations in dental clinics. Skilled in patient scheduling, insurance verification, and handling high-volume administrative tasks. Proficient in using dental office software such as Dentrix, Eaglesoft, and Open Dental. Strong interpersonal and communication skills ensure a welcoming and efficient patient experience.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
Smile Center Dental
03.2021 - Current
- Assisted in managing front desk operations, including appointment scheduling and patient check-ins.
- Coordinated with dentists and hygienists to ensure timely patient care.
- Managed patient files, insurance claims, and administrative paperwork.
- Provided outstanding customer service, addressing patient concerns and ensuring a positive experience.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Assistant
Kool Smiles Dental
10.2014 - 06.2019
- Arranged treatment rooms properly to ensure readiness for the next patient.
- Upheld sterile conditions to minimize the risk of infections.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Dental Receptionist
Small Smiles Dentistry
01.2010 - 09.2014
- Facilitated a seamless experience for an average of 25 daily patients during check-in and check-out.
- Coordinated patient appointments, enhancing overall scheduling efficiency.
- Verified dental insurance coverage and processed claims efficiently.
- Maintained patient records in compliance with HIPAA regulations.
- Answered phone calls, addressed patient inquiries, and provided excellent customer service.
- Collected payments and processed billing transactions accurately.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Dental Assistant - Dental Assistant
Act College
Arlington, VAHigh School Diploma -
Anacostia SHS
Washington, DCSkills
- Patient Scheduling & Appointment Coordination
- Insurance Verification & Billing
- HIPAA Compliance & Confidentiality
- Dental Office Software (Dentrix, Eaglesoft, Open Dental)
- Customer Service & Front Desk Management
- Multi-tasking & Time Management
- Phone Handling & Communication Skills
- Sterilization techniques
- X-ray processing
- Treatment room setup
- Cross-training capabilities
- Impression taking skills
- Treatment room breakdown
- First aid training
- Oral surgery assistance
Technical Proficiency
Dentrix, Eaglesoft, Open Dental, Microsoft Office, Google Workspace, Payment Processing and Insurance Billing Systems.
Timeline
Dental Receptionist
Smile Center Dental
03.2021 - Current
Dental Assistant
Kool Smiles Dental
10.2014 - 06.2019
Dental Receptionist
Small Smiles Dentistry
01.2010 - 09.2014
Dental Assistant - Dental Assistant
Act College
High School Diploma -
Anacostia SHS
Similar Profiles
Briana RossBriana Ross
Dental Assistant at Smile Center DentalDental Assistant at Smile Center Dental
Cassandra FernandezCassandra Fernandez
Dental Assistant at Comfort DentalDental Assistant at Comfort Dental
Jertia LittlejohnJertia Littlejohn
Full-time Dental Assistant at Tend DentalFull-time Dental Assistant at Tend Dental