Vontriva Givens
Bedford,TX
Summary
Highly skilled and enthusiastic professional with over 25 years of Revenue Cycle Management and Customer Service experience seeking to bring talent and expertise to a growing organization. Proven ability to develop and lead productive and efficient office staff that contributes to high-volume medical practices by positive enhancing the patient's experience.
Eger to leverage many years of experience to meeting the challenges of a new position with growth and advancement potential.
Overview
25
25
years of professional experience
Work History
Clinical I.T. Application Support Supervisor
GI Alliance
Southlake, TX
10.2022 - 08.2023
- Interviewed applicants making recommendations for new hires.
- Directed a team of clinical support personnel.
- Managed policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Educated users of all needs pertaining to gGastro functionality according to policies/procedures, including re-direction to IT Support Team if needed for technical IT issues.
- Ensure completion of gQuality/GIQulC form for procedures performed in gGastro system(s) as applicable.
- Assist with system upgrades in order to provide appropriate feedback to management for deviation or errors.
- Utilize Paycom to approve payroll and time-off requests & punch corrections.
- Coordinate staff according to schedule/duties
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Event Coordinator & Patient Experience Manager
GI Alliance
Southlake, TX
02.2022 - 09.2022
- Managed event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Produced contracts and invoices for events and monitored fee collection.
- Coordinated with professional and trade associations to create memorable and successful events.
- Maintained Smart Sheet Reporting of Onboarding Providers.
- Maintained Smart Sheet Reporting of Off Boarding Providers.
Patient Care Advocate / Patient Collections Mgr
GI Alliance
Southlake, TX
10.1998 - 02.2022
- Managed an Inbound Call Center of 14 Employees / 400 Physicians.
- Hire / Educate employees of collection protocols and acceptable documentation requirements.
- Modify employee schedules to support the departments needs.
- Preform comprehensive investigations of structured patient account and payment history to ensure balance accuracy.
- Verified Insurance benefits to pre collect unmet deductibles & cost share for scheduled services.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Routinely work aging reports.
- Set quantifiable measures for RCM collection competition.
- Have a working knowledge of claims appeal process.
- Have a working knowledge of specific insurance requirements.
- Possess ICD 10 and CPT Coding experience.
- Research, evaluate and resolve all escalated patient discrepancies.
- Possess Critical Thinking ability.
- Work Closely with Collection Agencies.
- Track day to day of department.
- Provide weekly collection reports to Sr. Management.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Education
BBA - Health Administration
American InterContinental University - Online
Houston, TX Campus12.2025
Skills
- Verbal and Written Communication
- Time Management
- Process Improvement and Implementation
- Quality Assurance Control
- Critical Thinking and Decision Making
- Recruitment of well qualified staff
- Staff Training and Supervision
- Progress Monitoring
- Performance Evaluations (90 Day & Annual Reviews)
- Complying With Regulatory Guidelines - HIPPA
- Case Management
- Management of Medical Records
- AR Reporting (weekly)
- Experienced in EMR Systems
- Experienced in gGastro Systems - Gastroenterology EHR Analytics
- gInsight
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Paycom Payroll
- Applicant Interviewing
- Operational Standards
- Multidisciplinary Team Collaboration
- Organizing Staff Schedules
- Utilization Management
- Team Supervision
- Accounts Payable and Accounts Receivable
- Ongoing Assessments
- Documentation Requirements
- Quality Control
- Medical Records Management
- Emergency Readiness
- HIPAA Guidelines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical I.T. Application Support Supervisor
GI Alliance
10.2022 - 08.2023
Event Coordinator & Patient Experience Manager
GI Alliance
02.2022 - 09.2022
Patient Care Advocate / Patient Collections Mgr
GI Alliance
10.1998 - 02.2022
BBA - Health Administration
American InterContinental University - Online
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