Vornetta Jacob
Castries, St.Lucia
Summary
Experienced and service-driven Front Office Supervisor with a strong background in overseeing daily front desk operations and leading guest service teams. Proven ability to coordinate staff schedules, manage room inventory, handle VIP arrivals, and resolve guest concerns efficiently. Skilled in maintaining operational accuracy, supporting interdepartmental communication, and upholding brand standards to ensure a seamless and positive guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Zoetry Marigot Bay- Hyatt Inclusive Collection
10.2022 - Current
- Supervise daily front office operations, ensuring smooth check-in and check-out processes.
- Lead and support front desk agents to maintain high service standards.
- Monitor room inventory, out of order rooms, and availability in coordination with professionalism.
- Assist with staff scheduling and coverage to ensure optimal staffing levels.
- Follow up on guest requests and complaints.
- Ensure proper documentation of incidents and service recovery.
Branch Supervisor
Excellent Stores St. Lucia Ltd
08.2018 - 08.2022
- Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Oversee daily branch operations to ensure efficiency and compliance are consistently followed.
- Ensure high quality customer service and promptly resolve customer complaints.
- Supervise, train, coach, and motivate branch staff.
- Supervise cash handling, deposits, and daily reconciliations.
Shellon's Craft Shop
Ms. Shellon Blair
11.2015 - 04.2017
- Assist customers with product information, pricing, and availability.
- Process sales transactions, returns, and exchanges accurately.
- Ensure merchandise is properly displayed and shelves are stocked.
- Greet customers warmly and provide prompt, courteous service.
- Maintain a clean, organized, and safe store environment.
Education
High School Diploma -
Sir Ira Simmons Secondary
Vide Boutielle, Castries07-2010
Skills
- Scheduling and calendar management
- Exceptional customer support
- Multitasking proficiency
- Complaint handling
- Customer Service Oriented
- Leadership
- Problem Solving
Certification
Customer Service Training
Languages
English
Full Professional
Interests
- Community Cleanup
- Youth Development Programs
- Outdoor Recreation
- Volunteering
Timeline
Front Office Supervisor
Zoetry Marigot Bay- Hyatt Inclusive Collection
10.2022 - Current
Branch Supervisor
Excellent Stores St. Lucia Ltd
08.2018 - 08.2022
Shellon's Craft Shop
Ms. Shellon Blair
11.2015 - 04.2017
High School Diploma -
Sir Ira Simmons Secondary